Customer is getting virus notifications but the virus is listed as unknown.
Hmm... that doesn't sound like a Declude JunkMail issue. :)
"Unknown Virus" appears when the virus scanner can't report to Declude Virus what the name of the virus is. If this happens to all E-mail, either your virus scanner doesn't support reporting the virus names properly, or you don't have your AV program set correctly.Is this a known issue and how do I turn of notification for unknown virus.
If it happens only on some E-mail, the virus scanner doesn't know the name of the virus -- in which case, most like it has detected a "suspicious file". If you use F-Prot, you can remove the "VIRUSCODE 8" line to prevent it from detecting such files.
-Scott
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