FWIW, their support is very good from what I have seen. Have you checked your log file to make sure that the E-mail is actually getting to them, and that their responses aren't getting deleted? We occasionally have problems with our customers where either the E-mail doesn't make it to us, or E-mail being sent in response gets deleted (typically due to an IMail filter).Does ANYBODY have a number on this list for SortMonster..I have a major problem and have been emailing them all week with NO response...If I dont get to some one there soon I will be doing a charge back for the $300 they charged me for their software....their support is nothing compared to Declude's ( which is the best I have ever seen)..Sorry if this is inappropriate on this list but I am desperate....
-Scott
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