There was a bad rule in the system that was blocking his email to us. We called him immediately when we saw these notes on the declude list and have solved the problem. The rule is now blocked so that this can't happen again.
We will be posting "Panic" procedures on our site to solve the contact problem in future. In case anyone does need to get our phone number you can find it on the MicroNeil web site at www.microneil.com. We will also be posting it in the panic procedures on the SortMonster site. Thanks, _M Pete McNeil (Madscientist) President, MicroNeil Research Corporation Chief Sortmonster (www.sortmonster.com) VOX: 703-406-2016 FAX: 703-406-2017 | -----Original Message----- | From: [EMAIL PROTECTED] | [mailto:[EMAIL PROTECTED]] On Behalf Of R. | Scott Perry | Sent: Thursday, December 19, 2002 3:04 PM | To: [EMAIL PROTECTED] | Subject: Re: [Declude.JunkMail] Help | | | | >Does ANYBODY have a number on this list for SortMonster..I | have a major | >problem and have been emailing them all week with NO response...If I | >dont get to some one there soon I will be doing a charge | back for the | >$300 they charged me for their software....their support is nothing | >compared to Declude's ( which is the best I have ever seen).. | > | >Sorry if this is inappropriate on this list but I am desperate.... | | FWIW, their support is very good from what I have seen. Have | you checked | your log file to make sure that the E-mail is actually | getting to them, and | that their responses aren't getting deleted? We occasionally | have problems | with our customers where either the E-mail doesn't make it to | us, or E-mail | being sent in response gets deleted (typically due to an | IMail filter). | -Scott | | --- | [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
