Scott, We use the ROUTETO action on suspected spam to take it out of the user's mail stream.
When users forward false positives to me from the abuse box I don't get the headers. Without the headers I have to do a good deal of work to determine why the message failed. The users (customers), for the most part, are not sophisticated enough to get the headers and include them in the email. (The ones who are sophisticated enough are busy and figure I should do it since I'm the one who generated the false positive). It would (1) increase our spam filtering effectiveness, (2) save us a great amount of time and (3) increase our level of custom service (and satisfaction) if we could use the ATTACH action AND THEN the ROUTETO action. So, when a customer forwards a false positive we would get the whole message with the headers and even a description of why it failed. Most of our work would be done for us. According to the manual, it seems that only one action can be applied to a message. Is this correct? Any way we could get an ATTACH & ROUTETO action? [EMAIL PROTECTED] --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
