> The first step would be to put in place measures that stopped the
> unsolicited mailings.
This is easy to say, but probably impossible to do. If they have not
pruned their lists of unwanted "memberships," that's probably because
they no longer have any idea which ones were solicited or opted-in,
which ones were illegally scraped--or even which ones are bouncing.
So the only way to stop the unsolicited mailings is to stop _all_
mailings to AOL and immediately send gentle "probe only" messages to
"refresh" members at other domains; you should also post a "We Hate
Spam, Too" button on your home page with a link for immediate and
permanent removal to imply good faith.
And this needs to be taken to the executive level to set clear policy.
I'd consider this a very grave problem for a consumer-oriented
business to be barred from the leading consumer ISP. But it's a
*business* problem, and as a technical person, your only
responsibility should be to explain it, not solve it.
--Sandy
------------------------------------
Sanford Whiteman, Chief Technologist
Broadleaf Systems, a division of
Cypress Integrated Systems, Inc.
e-mail: [EMAIL PROTECTED]
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