Re: [Declude.JunkMail] Off Topic? - Complaints from AOL

[Darin Cox]

Title: Message

Not true.  If they would look at the standard message headers they would see the forwarding info.  They just aren't savvy enough yet to implement better parsing.   Case in point that they admitted to having a problem in their regular _expression_ parser for their feedback loop...but still haven't fixed it after over 6 weeks of calls.   Forcing the little guys to institute such a No-AOL-Forwarding policy that isn't what the customer wants is not being a good netizen...but then no one ever acused AOL of being that, so I guess it's ok. Darin.     ----- Original Message ----- From: Andy Schmidt To: [EMAIL PROTECTED] Sent: Wednesday, June 09, 2004 10:48 PM Subject: RE: [Declude.JunkMail] Off Topic? - Complaints from AOL Well, in AOL's defense, they cannot know which of their clients is having mail forwarded.   However, you may institute a policy that you will not permit forwarding to AOL - email has to be read locally at your server - or they can use one of the registrars to forward they mail. Best Regards Andy Schmidt Phone:  +1 201 934-3414 x20 (Business) Fax:    +1 201 934-9206 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff (Lists) Sent: Wednesday, June 09, 2004 05:15 PM To: [EMAIL PROTECTED] Subject: RE: [Declude.JunkMail] Off Topic? - Complaints from AOL Problem is AOL�s new REPORT SPAM button. What happens is a user on your server has his Imail forward his e-mail to his AOL address. When that user gets spam, he hits the REPORT SPAM button. Guess what, he just reported YOUR IP address.   Another example of AOL stupidity.   There response to my complaint about this, (which they admit has become a big problem,) is we have to educate our users not to use the AOL button.   Since when are we paid to support AOL?   John Tolmachoff Engineer/Consultant/Owner eServices For You   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Glenn \\ WCNet Sent: Monday, June 07, 2004 9:59 AM To: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL   I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level.  322 complaints, then 489.  The notice makes reference to a "Report Card" but there is no link to view it, and nothing attached or quoted.  There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints.  I set that up on Friday, received a confirmation, but nothing else.  Another notice arrived today advising 507 complaints.   I have nothing but the three notices from AOL.  I have no details on what are the complaints, nothing from any AOL users.  How do I find out WHAT is going on?  [EMAIL PROTECTED] hasn't responded to my inquiries.   If figure somebody on this list will have suggestions.   Thanks!   Glenn Z.