Greetings All,
I hate to be a “Naysayer”, but I will not be renewing Declude.
I don’t usually write negative reviews, but this is an exception.
I’ve lost several customers due to our inability to get Declude to function.
I’ve been using the product since about 2000. The past three
years have been dismal. Between spools filling up, system crashes,
CPU loads at 100%, Memory Leaks, Application Errors, Application Hangs,
GP Faults, etc...
Declude support was always there… to point the finger back at me
and the server. Bad DNS servers, Bad Memory, Bad CPUs, or something
wrong with the version of Windows I was running. I purchased a
HP Proliant (2CPUs, 6-146GB HDD, 4-GB RAM, Win2k3) and thought
that would resolve the issues.
The server I have running must have cron jobs to reboot the server
every morning at 5AM and restart the declude service every two hours.
We login into the server daily to clear pop-up errors off the server.
http://www.tnweb.com/images/declude-error1.png
This is the only way to keep the server running. I keep a very limited
amount
of traffic on the server. No need to push the envelope.
Regards,
Mike Hardrick
TNWEB
*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of
*Craig Edmonds
*Sent:* Thursday, April 03, 2008 3:37 PM
*To:* declude.junkmail@declude.com
*Subject:* RE: [Declude.JunkMail] Reasons to renew
I second that.
I am not trying to brown nose or anything here but without declude we
would be completely screwed.
In 3 years with declude I think I have only had to email them once with
a support query and that was answered pretty much within an hour.
Sure, some spam gets through now and again but there have been times
where I have mucked about with the declude config settings and the spam
floodgates opened and boy, my clients noticed the difference and were
thanking me the next day.
I have no problem renewing my subscriptions every year.
Kindest Regards
Craig Edmonds
123 Marbella Internet
_www.123marbella.net_
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*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of
*Stephan Chayer
*Sent:* 03 April 2008 22:21
*To:* declude.junkmail@declude.com
*Subject:* RE: [Declude.JunkMail] Reasons to renew
Dan, Todd,
I feel a little like you.
We are using, selling and supporting Declude for the past 4 years. It
works great for us. Especially since they brought up version 4
including Commtouch and AVG, that was a nice move.
We went through all the product and pricing changes for the past
years. We were surprised when they conbined all the products but they
honoured all the previous purchases from all our customers. We deal
with other vendors that would have been much more agressive that Declude
in some situations.
I believe that Decluce's pricing is fair and attractive for customers,
the product works well and the support is just amazing.
Bottom line, if you do not make money, you can't give support and put
ameliorations in a product.
I wish that everyone could continue to do business and make money.
Keep the good work
Stephan Chayer
IntraSoft Solutions Inc.
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
------------------------------------------------------------------------
*De :* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *De la part de*
Linda Pagillo
*Envoyé :* 3 avril, 2008 14:35
*À :* declude.junkmail@declude.com
*Objet :* Re: [Declude.JunkMail] Reasons to renew
Thank you Todd. It's my pleasure!
If you have any further questions, please do not hesitate to contact me
either by email or call Toll free 1-866-332-5833 Ext.2
Linda Pagillo
Technical Support Engineer | Declude
Your Email Security is our business
Direct: 978-225-8436
Office: 978.499.2933 Ext.2
Toll Free: 1-866.332.5833 Ext.2
Fax: 978.334.0700
Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
----- Original Message -----
*From:* Todd Richards <mailto:[EMAIL PROTECTED]>
*To:* declude.junkmail@declude.com
<mailto:declude.junkmail@declude.com>
*Sent:* Thursday, April 03, 2008 11:06 AM
*Subject:* RE: [Declude.JunkMail] Reasons to renew
I totally agree with Dan’s email. Declude has been working great
for us, so it’s money well spent. On the other hand, our IMail SA
just expired, which cost us close to $1000 a year and a half ago,
and I was never satisfied to the point where I could upgrade. So
that amounted to worthless money spent. I’m pretty comfortable when
David says an update is available that it really is ready. The
support – esp. Linda – has been fantastic.
Our SA with Declude is up in June. I have every intention of renewing.
Todd
*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf
Of *Dan Shadix
*Sent:* Wednesday, April 02, 2008 1:50 PM
*To:* declude.junkmail@declude.com
*Subject:* RE: [Declude.JunkMail] Reasons to renew
I, for one, like infrequent but solid updates. I don’t have time to
be constantly installing and testing updates, especially if they are
problematic. Also, Declude is the only affordable anti-virus /
anti-spam e-mail solution that I’ve encountered. I haven’t really
been looking lately but the others that I’ve seen were a lot more
expensive.
Everyone has to choose the product that works for them. Declude
works for me.
Dan
*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf
Of *David Barker
*Sent:* Wednesday, April 02, 2008 11:58 AM
*To:* declude.junkmail@declude.com
*Subject:* RE: [Declude.JunkMail] Reasons to renew
Kevin,
Every effort has been made to ensure that major releases are problem
free, this has been the reason for the delay in major releases,
however if you notice that between major releases we make available
several interim releases just as Scott had done in the past.
Reasons for Service Agreement renewal
1. Unlimited telephone and email support
2. AVG virus signatures for 12 months
3. ZEROHOUR updates for 12 months (After initial activation)
4. Any release of the software during 12 months
5. Upgrades and releases of new files like all_list.dat etc.
6. Access to Declude filter updates
7. Maintenance of a continued SA is required by our T&S which
means if you lapse you can be charged the extra difference to be
brought up to date.
8. Last but not least a team that is dedicated to it’s customers.
9. NOWHERE can you get this for the price you pay as a
perpetual license customer. If you do have an alternative that can
compare feel free to post it.
As for the ZEROHOUR the way it was implemented was different to the
other tests so it is on our dev list but not with a high priority
other items that come before it are things like integration with the
new message sniffer dll in development. A new test being evaluated
called FST. Compatibility with SM 5.x – Compatibility with IMAIL
10.x etc etc.
David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 x 7007 office
978.988.1311 fax
[EMAIL PROTECTED]
*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf
Of *Kevin Bilbee
*Sent:* Wednesday, April 02, 2008 1:14 PM
*To:* declude.junkmail@declude.com
*Subject:* [Declude.JunkMail] Reasons to renew
After seeing Matt’s post here about not renewing his JunkMail
subscription. I’m asking Declude to respond to the group as to why
any of us with perpetual licensing. Our SA expires soon and I would
like to know the value of renewing.
The updates to Declude have been extremely slow and in some cases
painful since Scott sold out.
Any idea when ZEROHOUR will be available for use in %TESTSFAILED%
Kevin Bilbee
Network Administrator
Standard Abrasives
3M Simi Valley
[EMAIL PROTECTED]
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No virus found in this incoming message.
Checked by AVG.
Version: 7.5.519 / Virus Database: 269.22.5/1357 - Release Date:
4/3/2008 10:48 AM
No virus found in this outgoing message.
Checked by AVG.
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