Thank you Ben for your suggestions. The CODE/key as shown in our account on declude.com is identical to the value that's been in our declude.cfg file for some time. Our account page shows valid through Jan 2014, but, there's a red circle (not the usual greeen circle) in the upper left corner of the product/subscription status display box.
John (a new voice) fixed the subscription date last Wednesday morning. After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in diags.txt. Since that call with John last Wednesday morning, email messages to the usual addresses (including supp...@declude.com) are unanswered. Phone calls to Declude are not answered (except the auto-attendant) - 1 for sales now rolls to a Skype authentication, and 2 for support rolls to voice mail. I've bounced decludeproc several times a day since last Wednesday morning - no change. Daily emails and voice messages remain unanswered. This is very unusual. Maybe it's just this customer? Steve ----- Original Message ----- From: SM Admin To: Declude.JunkMail@declude.com Sent: Monday, January 28, 2013 10:29 AM Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Is it possible that they issued you a new key when you renewed? And what emails did you write to? Ben From: Steve Cirivello Sent: Monday, January 28, 2013 7:18 AM To: Declude.JunkMail@declude.com Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Hello, We've been a Declude customer for many years. We renewed the annual subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working with IS EXPIRED KEY in diags.txt We've been unable to reach anyone at Declude by phone or email since last Wednesday morning. Has anyone contacted Declude recently and received a reply? Also, any suggestions for temporarily working around the IS EXPIRED KEY error. Our customer/partner login on declude.com shows our subscription is valid until Jan 2014. (We've considered purchasing a new subscription to get a new CODE/key, but if the purchase and CODE delivery process isn't completely automated we'd still be stuck.) Thanks. Steve --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
