I did hear from Declude yesterday afternoon and again this morning.  John 
reports our IS EXPIRED KEY problem is finally repaired (on the 9th day after 
the initial voice/email inquiries.)

He also wrote: "David and Linda have both left our company and I will be your 
primary contact. We are experiencing overload on our virtual call machine for 
receiving calls and are in the process of correcting all calls forwarding."

You might email jprovost at the declude.com domain.  603 479 7640 was also 
contained in his message.  It's not clear if support@ is being monitored, or, 
David's and Linda's addresses.

David/Linda - thank you for many years of excellent customer service.

Steve

  ----- Original Message -----
  From: Dean Lawrence
  To: Declude.JunkMail@declude.com
  Sent: Wednesday, January 30, 2013 9:52 AM
  Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY 
in diags.txt


  Steve, were you able to get ahold of anyone at Declude? I need to reach them 
as well and am running into similar issues as you. The odd thing is, is that I 
Dave Barker a couple of weeks ago.



  On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello <scirive...@compuserve.com> 
wrote:

    Thank you Ben for your suggestions.  The CODE/key as shown in our account 
on declude.com is identical to the value that's been in our declude.cfg file 
for some time.  Our account page shows valid through Jan 2014, but, there's a 
red circle (not the usual greeen circle) in the upper left corner of the 
product/subscription status display box.

    John (a new voice) fixed the subscription date last Wednesday morning.  
After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in 
diags.txt.

    Since that call with John last Wednesday morning, email messages to the 
usual addresses (including supp...@declude.com) are unanswered.  Phone calls to 
Declude are not answered (except the auto-attendant) -  1 for sales now rolls 
to a Skype authentication, and  2 for support rolls to voice mail.

    I've bounced decludeproc several times a day since last Wednesday morning - 
no change.  Daily emails and voice messages remain unanswered.

    This is very unusual.  Maybe it's just this customer?

    Steve

      ----- Original Message -----
      From: SM Admin
      To: Declude.JunkMail@declude.com
      Sent: Monday, January 28, 2013 10:29 AM
      Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED 
KEY in diags.txt


      Is it possible that they issued you a new key when you renewed?

      And what emails did you write to?

      Ben

      From: Steve Cirivello
      Sent: Monday, January 28, 2013 7:18 AM
      To: Declude.JunkMail@declude.com
      Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS 
EXPIRED KEY in diags.txt

      Hello,

      We've been a Declude customer for many years.  We renewed the annual 
subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working 
with IS EXPIRED KEY in diags.txt

      We've been unable to reach anyone at Declude by phone or email since last 
Wednesday morning.  Has anyone contacted Declude recently and received a reply?

      Also, any suggestions for temporarily working around the IS EXPIRED KEY 
error.  Our customer/partner login on declude.com shows our subscription is 
valid until Jan 2014.  (We've considered purchasing a new subscription to get a 
new CODE/key, but if the purchase and CODE delivery process isn't completely 
automated we'd still be stuck.)

      Thanks.

      Steve


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