Steve, were you able to get ahold of anyone at Declude? I need to reach them as well and am running into similar issues as you. The odd thing is, is that I Dave Barker a couple of weeks ago.
On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello <scirive...@compuserve.com>wrote: > ** > Thank you Ben for your suggestions. The CODE/key as shown in our account > on declude.com is identical to the value that's been in our declude.cfg > file for some time. Our account page shows valid through Jan 2014, but, > there's a red circle (not the usual greeen circle) in the upper left corner > of the product/subscription status display box. > > John (a new voice) fixed the subscription date last Wednesday morning. > After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in > diags.txt. > > Since that call with John last Wednesday morning, email messages to the > usual addresses (including supp...@declude.com) are unanswered. Phone > calls to Declude are not answered (except the auto-attendant) - 1 for > sales now rolls to a Skype authentication, and 2 for support rolls to > voice mail. > > I've bounced decludeproc several times a day since last Wednesday morning > - no change. Daily emails and voice messages remain unanswered. > > This is very unusual. Maybe it's just this customer? > > Steve > > > ----- Original Message ----- > *From:* SM Admin <imailad...@bcwebhost.net> > *To:* Declude.JunkMail@declude.com > *Sent:* Monday, January 28, 2013 10:29 AM > *Subject:* Re: [Declude.JunkMail] Declude subscription valid but IS > EXPIRED KEY in diags.txt > > Is it possible that they issued you a new key when you renewed? > > And what emails did you write to? > > Ben > > *From:* Steve Cirivello <scirive...@compuserve.com> > *Sent:* Monday, January 28, 2013 7:18 AM > *To:* Declude.JunkMail@declude.com > *Subject:* SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS > EXPIRED KEY in diags.txt > > Hello, > > We've been a Declude customer for many years. We renewed the annual > subscription last Monday, and, on Tuesday, Declude (for IMail) stopped > working with IS EXPIRED KEY in diags.txt > > We've been unable to reach anyone at Declude by phone or email since last > Wednesday morning. Has anyone contacted Declude recently and received a > reply? > > Also, any suggestions for temporarily working around the IS EXPIRED KEY > error. Our customer/partner login on declude.com shows our subscription > is valid until Jan 2014. (We've considered purchasing a new subscription > to get a new CODE/key, but if the purchase and CODE delivery process isn't > completely automated we'd still be stuck.) > > Thanks. > > Steve > > > --- This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and type > "unsubscribe Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > > --- This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and type > "unsubscribe Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > > > --- This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and type > "unsubscribe Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > -- --------------------------------------------------------------------------- Dean M. Lawrence INTERNET DATA TECHNOLOGY p // 888.438.4381 ext. 701 w // www.idatatech.com f // www.facebook.com/idatatech t // www.twitter.com/idatatech Social Marketing | SEO | Design | Internet Development --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
