Hey Tim, I'm out of hte office at this time but I'll give you a call on this when I return.
Troy ---------- Original Message ---------------------------------- From: "David Barker" <dbar...@declude.com> Reply-To: firstname.lastname@example.org Date: Wed, 3 Jun 2009 11:07:24 -0400 >Andy, > > > >a. Declude Virus does not have a built in system to report this error >as with this specific example. What happened here is not the norm but an >exception. It was not our choice to hard code the expiration date but a >requirement from AVG. In this instance the specific persons who we had been >working with at AVG are no longer with the company and the process of having >this renewed took longer than usual. > > > >b. I am not sure if you are being facetious, but if it makes you feel >better, sure you can schedule a reminder for me, please email me at least 3 >month prior of the new expiration date 2010-12-31 > > > >c. Yes AVG was not working as it should have been since 2009-04-10 I >agree with you - this is totally unacceptable, intolerable, painful and >should not be brushed aside lightly. You are correct in your observations, >we should increase our prices dramatically so we can hire more developers to >ensure unfortunate incidents like this don't happen again. Considering the >market and what other vendors charge how much more are you prepared to pay >for your service agreement so that we can meet this type of requirement ? > > > >David Barker >VP Operations Declude >Your Email security is our business >978.499.2933 office >978.988.1311 fax > <mailto:dbar...@declude.com> dbar...@declude.com > > > > > > > >From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy >Schmidt >Sent: Wednesday, June 03, 2009 9:08 AM >To: email@example.com >Subject: [Declude.Virus] Declude Virus inoperable for 13% of th year? >Importance: High >Sensitivity: Personal > > > >Hi, > > > >Dave - so now that we have a working Declude Virus again, what can be done >to prevent this from recurring. > > > >a) Apparently Declude Virus has no error tracking in place at all - >otherwise it would have REPORTED to us (or your own Declude to your own mail >server) that the AVG API was no longer performing scans? > > > >b) Do the customers need to set a follow-up reminder for December >2010, which is when your new renewed AVG license will expire? > > > >The old DecludeProc had THIS AVG License String: > > > >LicBeg, Ver=1.0, Name="Declude", Exp=2009-04-10 > > > >So this implies, that the product was inoperable since April 10th for every >customer because Declude didn't obtain a new annual AVG license and had to >wait a few days for this "transaction" to complete? That means the product >was unusable for 13% of the year? > > > >This can't just be brushed aside quietly. > > > >Best Regards, > >Andy > > >--- >This E-mail came from the Declude.Virus mailing list. To >unsubscribe, just send an E-mail to imail...@declude.com, and >type "unsubscribe Declude.Virus". The archives can be found >at http://www.mail-archive.com. > > > >--- >This E-mail came from the Declude.Virus mailing list. To >unsubscribe, just send an E-mail to imail...@declude.com, and >type "unsubscribe Declude.Virus". The archives can be found >at http://www.mail-archive.com. > -- Troy D. Hilton Serveon, Inc. 302-529-1961 thil...@serveon.net -- --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.