Hello David,
1- What will happen to those who have a perpetual licence but no SA on
2010-12-31
2- The prices and number of developpers is declude buisness, we cannot force
you one way or another
but once you make your choice, we, the customers, make our decisions based
on factors, including price, quality, ....
so even if you want to blame low prices and lack of staff,, it is still
declude management fault, not the customers
that is not to say that i'm not satisfied with declude product and support
just dont agree with your logic
BR
Serge
----- Original Message -----
From: David Barker
To: declude.virus@declude.com
Sent: Wednesday, June 03, 2009 3:07 PM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Andy,
a. Declude Virus does not have a built in system to report this error
as with this specific example. What happened here is not the norm but an
exception. It was not our choice to hard code the expiration date but a
requirement from AVG. In this instance the specific persons who we had been
working with at AVG are no longer with the company and the process of having
this renewed took longer than usual.
b. I am not sure if you are being facetious, but if it makes you feel
better, sure you can schedule a reminder for me, please email me at least 3
month prior of the new expiration date 2010-12-31
c. Yes AVG was not working as it should have been since 2009-04-10 I
agree with you - this is totally unacceptable, intolerable, painful and should
not be brushed aside lightly. You are correct in your observations, we should
increase our prices dramatically so we can hire more developers to ensure
unfortunate incidents like this don't happen again. Considering the market and
what other vendors charge how much more are you prepared to pay for your
service agreement so that we can meet this type of requirement ?
David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 9:08 AM
To: declude.virus@declude.com
Subject: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Importance: High
Sensitivity: Personal
Hi,
Dave - so now that we have a working Declude Virus again, what can be done to
prevent this from recurring.
a) Apparently Declude Virus has no error tracking in place at all -
otherwise it would have REPORTED to us (or your own Declude to your own mail
server) that the AVG API was no longer performing scans?
b) Do the customers need to set a follow-up reminder for December 2010,
which is when your new renewed AVG license will expire?
The old DecludeProc had THIS AVG License String:
LicBeg, Ver=1.0, Name="Declude", Exp=2009-04-10
So this implies, that the product was inoperable since April 10th for every
customer because Declude didn't obtain a new annual AVG license and had to wait
a few days for this "transaction" to complete? That means the product was
unusable for 13% of the year?
This can't just be brushed aside quietly.
Best Regards,
Andy
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