My payment history is more like Andy's. We paid $264-$295 annually for our
service agreements (JunkMail/Virus) from 2002 to 2006. We never had HiJack.
Darin.
----- Original Message -----
From: David Barker
To: declude.virus@declude.com
Sent: Wednesday, June 03, 2009 1:50 PM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Here is the full breakdown.
The "Good ol' " Days
----------------
EVA - Service Agreement $195.00
JunkMail - Service Agreement $195.00
HiJack - Service Agreement $75.00
Total: $465
Today
----------------
EVA - Service Agreement
JunkMail - Service Agreement
HiJack - Service Agreement
AVG virus scanner
Commtouch ZEROHOUR Antivirus + Spam definitions
Total: $395
So you have a whole lot more for less money, and yes you are complaining.
David
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt
Sent: Wednesday, June 03, 2009 1:12 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
I think taking a software company to task on their lack of control DOES benefit
all users technically!
I didn't introduce pricing and staffing into this discussion - YOU did! Now you
take me to task for responding to your pricing/staffing issues that YOU raised?
>> Let's not forget you are paying less for the product maintenance today than
>> you were 5 years ago <<
1/6/2002: $295
1/14/2003: $295
1/23/2004: $295 (after having upgrading to "Pro" in March 2003)
1/5/2005: $264
12/30/2005: $264
8/18/2006: $309
1/19/2007: $309
3/13/2008: $395
6/2009: $395
Would you like to revise your statement? I'm not paying less, I'm paying 50%
more. No complaints - just insisting on the truth.
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker
Sent: Wednesday, June 03, 2009 12:40 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Breathing and counting to 10 . ;)
>> Whoever wrote this API implementation simply was too lazy to properly handle
>> and report on the condition that absolutely was going to occur with 100%
>> certainty on 4/10. That's a programming 101 and this flaw must be fixed, not
>> "discussed". It's when an Anti-Virus product doesn't report that it has
>> decided to stop detecting viruses.
In coding Utopia yes that is true. I was unaware of this situation till now. I
would fire the person who implemented this but we had already let them go over
2 years ago. I get what you are saying, I just don't think you understand when
I say "I have heard you Andy, you can stop posting to the lists about this"
>> Nice try, but to me, money is secondary to function.
Nice dodge!
>>I rather would pay appropriate maintenance for a product that is enhanced
>>with features (as it was in the first few years when I had purchased it) than
>>to pay a lesser annual maintenance for a dormant product!
Ah the good old days of Scott Perry. Let's not forget you are paying less for
the product maintenance today than you were 5 years ago. Dormant ? or not the
fixes and features you want?
>>However, I'm NOT willing to pay a company just so that they can pursue OTHER
>>technical, legal and marketing ventures INSTEAD of enhancing the product. The
>>problem with Declude is that they lost focus - this instance makes this
>>painfully obvious!
What are you talking about ?
>>Let's get real. I remember looking at your web site a while ago and seeing a
>>huge roster of "management". I also remember web site project and other
>>products being launched and initating legal actions. Here's what you >>need
>>Start laying off managers and other supervisory staff, cut the retainers for
>>your attorneys, etc. and don't stop until you have enough money to finally
>>pay ONE full time developer that actually works on continually >>enhancing
>>the product we are all paying for and gets as much done as the original
>>author of the product did for YEARS. Once caught up with 3 years of backlog,
>>then sell me the upgrade!)
>>You don't need "additional" personnel - you to need replace
>>overhead-personnel with production personnel.
Wrong. Declude is a separate company from DNSStuff. Our (Declude) revenues are
solely committed to maintaining and growing this company.
>>I suspect the problem is not "lack" of funds but "diversion" of it.
Oh wait. that's a good one. I think the best way to answer this just is to say
your suspicion is incorrect.
Finaly the purpose for these lists is mostly for tech questions and assisting
other users. Your initial posts about AVG were fine, but if you want to get
into what you "think" Declude should be doing as a company either email me or
call me directly.
David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com
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