Nick,
I think I would rather be a piñata with 20 screaming kids at the moment- at least that way once the candy has dropped they would leave me alone ;) David From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Nick Hayer Sent: Wednesday, June 03, 2009 4:23 PM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year? David - At times like this its OK to sigh these emails: David "your pinata" Barker :) -Nick _____ From: "David Barker" <dbar...@declude.com> Sent: Wednesday, June 03, 2009 4:14 PM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year? Nice. Thank you for your feedback Markus. >>MANY if not most of all Declude users has initially chosen "the Swiss army knife" as their tool who they can customize, enhance and integrate in their FULLY email filter system. This is true from the past and for many older Declude customers, but the market has changed over the years - there are not enough people looking for "the Swiss army knife" approach anymore. With managed services, hardware appliances etc. anti-spam and AV is a cost center for most ISP's and they would rather not have to deal with it at all. IMail themselves started losing market share for the same reasons which had a direct impact on the Declude business. So what "was" is no more. >>evolution and new functionality in order to be able to stay ahead or at least near on top of the market leaders. Agreed, but also take into account the changing Mail systems, we support both IMail and Smartermail, specifically supporting Smartermail as they were growing while IMail was shrinking. Every time a new release of IMail or Smartermail comes out something inevitably changes meaning we have to deal with the MUST do's rather than innovation. Again to combat this we just need additional developer/s so that we can dedicate one to maintenance and the other/s to innovation. To do this we need $ and that cost will always be carried over to you the customer, which I have done my utmost best to avoid. >> noted the active community who has definitively helped to let Declude become what it is/was isn't there anymore. Yes that community was (and what is left) is extremely helpful and useful. >>All this isn't there anymore. Why? Because people who was ready to contribute hasn't received back what they want and need: If such people has asked for a new feature even if it was a little piece of thing the maximum to >> hear was that it will be placed on a long list of planned to-do's. Depending on when this was and who was making the Declude decisions at the time. But if I should speak for myself. I realize I can't make everyone happy its part of my job. Here is a case in point, let's use this scenario. AVG fails IMail release version 11 which is incompatible with Declude If I choose to fix AVG first - IMail users scream If I choose to fix IMail first - All users scream So in this instance best decision is to let IMail users complain. Either way Declude in one group of people is going to be the company that is "not doing enough" for its customers. This is not really true but rather the perception. >>In the case you hasn't discovered it yet, from the begin of April on there was a big increase of spam activity This information is very useful and this is why the lists exist if we can share information we have a community that benefits. >>If there would be really someone taking technical care of this product he has should put more then on eye in the past 2 months in order to keep this product at least near to other spam filtering products. The cow was milked and milked and milked and does urgently need now some fresh grass, water and maybe also a new clean stable. The only thing that would change this current situation is revenues which means price increase. (Maybe it is time?) David From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Gufler Markus | Limitis Sent: Wednesday, June 03, 2009 3:26 PM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year? Sensitivity: Personal Hi David, I'm observing not only this AVG issue but many different things in the past 4 years (while paying SA fee's). Your price is not that much that other Spamfilter vendors ask for but keep in mind that MANY if not most of all Declude users has initially chosen "the Swiss army knife" as their tool who they can customize, enhance and integrate in their FULLY email filter system. Maybe we could start a long and never ending thread if Declude should be a "flexible tool" or a "complete suite" for customers, but in any case both type of customers would need definitively one thing, and this is evolution and new functionality in order to be able to stay ahead or at least near on top of the market leaders. At the moment Declude stand-alone without additional external tests, additional external AV-engines and additional pre-filtering gateways like Alligate, IMHO is not a full, secure and reliable solution. Its still an important piece but as you maybe has also noted the active community who has definitively helped to let Declude become what it is/was isn't there anymore. There was people who has made deep and precise analysis of different behaviors, issues and new type of attacks. Other people wrote external tests, text filter files and the active help on this list was really helpful. On the other (Declude) side there was someone noticing this and giving back feedback and new requested features. All this isn't there anymore. Why? Because people who was ready to contribute hasn't received back what they want and need: If such people has asked for a new feature even if it was a little piece of thing the maximum to hear was that it will be placed on a long list of planned to-do's. Looking at the release notes, new features and response times for clearly analyzed issues in the past 4 years - to be honest - my question is not how much developers do you hire but for how many projects and companies your (single) developer is working in part time. I'm not a prof.Developer but I have basic knowledge in different programming language and are working nearly each day with many very complex scripts having 1000+ lines of code. This "experience" let me see that there can't be very much dev-man-power behind what we can see in the release notes. The fact that the missing AV-functionality wasn't discovered for over a month does also clearly turn out that nobody at Declude has looked on what's going on on the spam and virus front during this time. In the case you hasn't discovered it jet, from the begin of April on there was a big increase of spam activity Ham vs Spam in the past 200 days If there would be really someone taking technical care of this product he has should put more then on eye in the past 2 months in order to keep this product at least near to other spam filtering products. Fortunately I have running Alligate in front of Declude and have enabled other AV-engines so I hadn't any complaint about undiscovered virus/malware. So my painful insight of what happened with this AVG-issue is not that there was a security leakage in my Declude+other tools-Suite but that it seems to become more and more a fact what I fear for years now regarding Decludes future. The cow was milked and milked and milked and does urgently need now some fresh grass, water and maybe also a new clean stable. Markus From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, June 03, 2009 5:07 PM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year? Sensitivity: Personal Andy, Declude Virus does not have a built in system to report this error as with this specific example. What happened here is not the norm but an exception. It was not our choice to hard code the expiration date but a requirement from AVG. In this instance the specific persons who we had been working with at AVG are no longer with the company and the process of having this renewed took longer than usual. I am not sure if you are being facetious, but if it makes you feel better, sure you can schedule a reminder for me, please email me at least 3 month prior of the new expiration date 2010-12-31 Yes AVG was not working as it should have been since 2009-04-10 I agree with you - this is totally unacceptable, intolerable, painful and should not be brushed aside lightly. You are correct in your observations, we should increase our prices dramatically so we can hire more developers to ensure unfortunate incidents like this don't happen again. Considering the market and what other vendors charge how much more are you prepared to pay for your service agreement so that we can meet this type of requirement ? David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax <mailto:dbar...@declude.com> dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, June 03, 2009 9:08 AM To: declude.virus@declude.com Subject: [Declude.Virus] Declude Virus inoperable for 13% of th year? Importance: High Sensitivity: Personal Hi, Dave - so now that we have a working Declude Virus again, what can be done to prevent this from recurring. Apparently Declude Virus has no error tracking in place at all - otherwise it would have REPORTED to us (or your own Declude to your own mail server) that the AVG API was no longer performing scans? Do the customers need to set a follow-up reminder for December 2010, which is when your new renewed AVG license will expire? The old DecludeProc had THIS AVG License String: LicBeg, Ver=1.0, Name="Declude", Exp=2009-04-10 So this implies, that the product was inoperable since April 10th for every customer because Declude didn't obtain a new annual AVG license and had to wait a few days for this "transaction" to complete? That means the product was unusable for 13% of the year? This can't just be brushed aside quietly. Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
