Hi all. Xtra has done it again. this time right over the top. If you get emails marked as [spam] from xtra be really careful about deleting them. I have accidentally deleted several and only found yesterday their filter is not working properly. I phoned their helpdesk to get it disabled entirely and they cant!
Ok, update...
Talked to my friend at Xtra. Basically they bought a pre-packaged spam filter with no opt-out capability and bloody high false-positive detection rates. They decided that they'd wait and see whether anyone was willing to kick up a stink about the privacy issues... basically it'll take a class action suit in court to make them quit it.
To quote: "Get them to complain - will force the issue and put pressure on Brightmail (the vendor) to provide opt-out capability. Is really a product limitation"
That's from about as high as I can get in Xtra's organisation... which is pretty darn high.
My suggestion: run, do not walk, to the nearest cheap alternative to Xtra and vote with your cash. Spread the word to all your friends on Xtra to move to an ISP that does actually give a damn about its customers.
-- Corey Murtagh The Electric Monk "Quidquid latine dictum sit, altum viditur!"
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