Hello Corey,
Cheers for the heads up.
All would be a bed of roses if my jolly business did not historically rely on a
Xtra email account. I pay them every month for the privilege of redirection to
ZIP who is the best as far as I am concerned.
Otherwise, I would close down with Xtra in 1 ms; no, make that .0000001 ms.
Cheers,
Alistair+



Monday, November 24, 2003, 3:14:17 PM, you wrote:
CM> Alistair George wrote:

>> Hi all.
>> Xtra has done it again. this time right over the top. If you get emails marked
>> as [spam] from xtra be really careful about deleting them. I have accidentally
>> deleted several and only found yesterday their filter is not working properly.
>> I phoned their helpdesk to get it disabled entirely and they cant!

CM> Ok, update...

CM> Talked to my friend at Xtra.  Basically they bought a pre-packaged spam 
CM> filter with no opt-out capability and bloody high false-positive 
CM> detection rates.  They decided that they'd wait and see whether anyone 
CM> was willing to kick up a stink about the privacy issues... basically 
CM> it'll take a class action suit in court to make them quit it.

CM> To quote: "Get them to complain - will force the issue and put pressure 
CM> on Brightmail (the vendor) to provide opt-out capability.  Is really a 
CM> product limitation"

CM> That's from about as high as I can get in Xtra's organisation... which 
CM> is pretty darn high.

CM> My suggestion: run, do not walk, to the nearest cheap alternative to 
CM> Xtra and vote with your cash.  Spread the word to all your friends on 
CM> Xtra to move to an ISP that does actually give a damn about its customers.



-- 
Regards,
 Alistair+

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