Please have a look in /var/crash for any unreported crash files. If you fine some for gnome-shell then please use the command:
ubuntu-bug /var/crash/YOURFILE.crash to securely upload the crash. Regardless of whether you can find any recent crash files, please then run this command in a shell on the affected machine: xdg-open "https://errors.ubuntu.com/user/"`sudo cat /var/lib/whoopsie /whoopsie-id` or as two lines both ending in backticks: xdg-open "https://errors.ubuntu.com/user/"` sudo cat /var/lib/whoopsie/whoopsie-id` That will then open a web page showing you your system's crash history. If you find any links to gnome-shell crashes on that page then please tell us what those are here. ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1741245 Title: gnome-shell freezes and crashes upon usb drive insertion Status in gnome-shell package in Ubuntu: Incomplete Bug description: 1) Release Ubuntu 17.10 2)Package version gnome-shell 3.26.2-0ubuntu0.1 3) What is expected After inserting, external HD drive, USB flash drive or phone (to charge) the computer should not freeze and crash 4) What happens instead Almost all the time, when I insert an external drive gnome-shell freezes for a while and then restarts. I check the `dmesg` output and couldn't find the cause of this problem. And, not sure where to start and what to diagnose or test. Also, unfortunately I don't have a script or method to reproducible this error elsewhere. I'm willing to participate if any developer wants to do tests. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1741245/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
