Hi, thanks for pointing out what to do.. There was gnome-shell related crash file under /var/crash/, and since usually I file error report after each crash there were .upload and .uploaded files as well.
Here are the file names: var/crash/_usr_bin_gnome-shell.1000.crash /var/crash/_usr_bin_gnome-shell.1000.upload /var/crash/_usr_bin_gnome-shell.1000.uploaded Then I ran the ubuntu-bug on the crash file, I got internal error message window, I selected "send error report" and clicked "Continue" (I'm not sure if the errors.ubuntu.com showing recent reports from my machine, because I didnt see the report I sent today (Jan 7, 2018) Then, I did the second thing you mentioned, here's the link to error reports from my machine at errors.ubuntu.com https://errors.ubuntu.com/oops/1262ee46-bb11-11e7-8683-fa163ef911dc But, I sent many crash reports about gnome-shell, I only saw one from Oct 27th, 2017. I also didn't see the report I just uploaded with "ubuntu-bug" today. Should I upload the recent crash report here, is it secure to do so? By the way, the crash file is 200 MB in size.. Thanks. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1741245 Title: gnome-shell freezes and crashes upon usb drive insertion Status in gnome-shell package in Ubuntu: Incomplete Bug description: 1) Release Ubuntu 17.10 2)Package version gnome-shell 3.26.2-0ubuntu0.1 3) What is expected After inserting, external HD drive, USB flash drive or phone (to charge) the computer should not freeze and crash 4) What happens instead Almost all the time, when I insert an external drive gnome-shell freezes for a while and then restarts. I check the `dmesg` output and couldn't find the cause of this problem. And, not sure where to start and what to diagnose or test. Also, unfortunately I don't have a script or method to reproducible this error elsewhere. I'm willing to participate if any developer wants to do tests. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1741245/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
