On Tue, May 21, 2013 at 1:49 AM, Cheng Wang <[email protected]> wrote:
> As you know, Geeksphones have shipped and people are just starting to get
> them, so here's some feedback. The feedback is super limited, though so this
> is basically everything (n=1 for most things)

Just a short comment as a Keon user that I am:

# The last OS version

Upgrading to B2G 1.1.0.0-prerelease has fixed a lot of issues like:
- touching responsiveness
- SMS log history sorting
- Contacts importer
- ...

The problem is that I had to flash the img of this version by my self
due to Keon was not asking me for upgrading in an OTA style.

# The official User's help forum

There is not an official centralized forum for User questions, issues,
feedback. The Geekphone one looks more like a forum about the hardware
not the FirefoxOS itself. Every post in this forum should be served
with information about the OS version and the device.

# The official User's site

The Firefox OS Users website is difficult to find, or doesn't exists
at all, if I google by "firefox os" I hardly finally find this:

- https://developer.mozilla.org/en-US/docs/Mozilla/Firefox_OS

Which is for devs not for users.

There is user information in the Mozilla support page like this:

- 
https://support.mozilla.org/en-US/kb/playing-music-firefox-os?esab=a&s=upload+music+firefox+os&r=0&as=s

But I don't understand the organization and I find my self lost among
the Mozilla infinite word very quick. Also the information is normally
ambiguos in the most delicate step like in the article mentioned
above: "To import mp3 files, use USB connector to hook up to your
music library." Really?.. hook up?.. that's all the information, once
you have done once is easy to understand but it is actually the first
time you do it the one that need specific information.


Summarizing, I think could be a good idea to:

- Push the OS upgrading to the 1.1.0.0
- Offer an official way to sharing and expose feedback and issues
(including OS version and device in every post)
- Offer an official independent site for user tutorials and FAQs

And finally:

Thanks for your job, I think is amazing and I'm enjoying the device
and using it as my primary one for 2 weeks already!

f.


-- 
Fernando Guillén
Freelance Web Developer
http://www.fernandoguillen.info
http://spainrb.org/fernando-guillen
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