> On Jan 26, 2016, at 2:33 PM, Sean McArthur <[email protected]> wrote: > > Are they, though?
We see a disproportionate number of accounts being verified on the phone. This means that users are registering on a computer, feeling their pockets vibrate, and clicking the link in their smartphone email. Android is the #3 OS for viewing the “account verified” screen where as it is only #8 when it comes to viewing the registration screen. This is only possible as people are more likely to check their email on their phones. > If I had just signed up to a service on my desktop, and it sent me an email, > I'd likely see the email in my desktop browser. (I'm also trained to > automatically delete emails from services I've just signed up to, but I don't > know if that's common.) Not every user will see the “account verified” screen in all contexts. > I don't know if including this form will improve things. It is low effort, > though, and we could try it as an experiment. Is a user more likely to follow > a call to action on the success screen, while still thinking about the sign > up process, than they are afterwards when they receive an email? Is it low effort? I think legal/privacy might feel differently about collecting phone numbers and sending SMS messages. I’m all for experiments though, but my money is on improving the post-verification emails with app/play store buttons. Ryan Feeley UX, Cloud Services Mozilla UX IRC: rfeeley
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