Hi Achim, most shop owners do want to have the user data in their shops to use them for marketing activities and evaluation. They do want to know if somebody is a NEW customer or if he already bought something in the shop etc.
All those activities might not be allowed if somebody buys explicitly WITHOUT andy registration. The data have to be kept for fulfillment reasons - but only as long as needed. So from a customer point of view I would agree that data have to be deleted after a certain period of time - which probalby has to be configurable cause there might be some different periods of warranty etc. which have effect on how long the data have to be kept. Another question is, if those data have to be kept in the shop database. I think there might be customers who are (by pretty good reasons!) afraid that their personal data might not be very save on a web server in the internet. >From a shop owners point of view (and from the experience with our customers) >you probably should keep the data in the shop and make sure that they stay >connected with orders, newsletter data and so on. Cheers! Andreas Ziethen | Geschäftsführung > Hi, > > I'd like to know where people see the legal issues with keeping the > fulfillment data in the database, be it under oxuser or oxorder. > > IMO this has nothing at all to do with the advertisement "buy without > opening an account". Opening an account is nothing more than being able to > login later and have all personal data available after logging in. Not > wishing to open this account does not legally bind the seller to not store > the details, in fact, this being a mailorder business case, data have to be > stored. > > So I think this discussion is beside the point, but please explain otherwise > if I'm wrong. > > Best, > Achim > (oxal) > > > > -----Ursprüngliche Nachricht----- > Von: [email protected] > [mailto:[email protected]]im Auftrag von Ralf > Trapp > Gesendet: Donnerstag, 15. April 2010 16:55 > An: [email protected] > Betreff: Re: [oxid-dev-general] Deletingunregistereduser > accounts[T-3CKCXFBU7D-56] > > > Ahoi, > > I summarize. You basically suggest a procedure like this: > > 1. During order processing, a temporary account is > Created in a 'good' place (what exactly 'good' > means is still to be defined). > > 2. All necessary information for fulfilling the order > collected and stored somewhere in a 'good' place > (what exactly 'good' means is still to be defined). > > 3. Previously created temporary account is deleted, > order information is kept. > > I'm not yet talking about database and issues, just want to agree about > basic procedure and later on about how to realize it. > > Regards, > > Ralf > > > -----Ursprüngliche Nachricht----- > Von: [email protected] > [mailto:[email protected]] Im Auftrag von > [email protected] > Gesendet: Mittwoch, 14. April 2010 12:40 > An: [email protected] > Betreff: Re: [oxid-dev-general] Deleting unregistereduser > accounts[T-3CKCXFBU7D-56] > > I think there is(!) a legal problem.. > > When the order process starts, the "guest" account is advertised like "buy > without a customer account in our shop". > > But matter-of-factly, the shop is allocating a customer account, and it is > keeping it forever... > > So you are basically cheating your customers... > > Imo xtCommerce handles this situation correctly: > > During order processing, a temporary account is created, which is deleted > after successful order processing. > > All necessary information for fulfilling the order is kept in the order > record(s) in the DB, and this particular order is never changed by the shop > any more, if not the shop-owner changes it on purpose (address-info, > articles aso.). > > If the same client should order again later on, new order record(s) will be > created. > > Doing it that way, you both adhere to your promise (no customer account in > the shop), and you can fulfill the order. > > Dipl.-Ing.(TH) Winfried Kaiser (aka Avenger) > > > -----Ursprüngliche Nachricht----- > Von: [email protected] > [mailto:[email protected]] Im Auftrag von Ralf Trapp > Gesendet: Mittwoch, 14. April 2010 12:21 > An: [email protected] > Betreff: Re: [oxid-dev-general] Deleting unregistered user > accounts[T-3CKCXFBU7D-56] > > Hi all, > > from legal point of view there's no prob at all as of course shop owners > need this data to fulfill the order. > > As changes here affect many (esp. external) connections to and with OXID > eShop, I'd like to trigger a discussion about possible _solutions_ which can > and should be implemented. > > Any ideas? > > Regards, > > Ralf > > > -----Ursprüngliche Nachricht----- > Von: [email protected] > [mailto:[email protected]] Im Auftrag von anzido GmbH > Gesendet: Freitag, 13. November 2009 09:13 > An: [email protected] > Betreff: Re: [oxid-dev-general] Deleting unregistered user > accounts[T-3CKCXFBU7D-56] > > Hi Marco, > > > notes. Hope you recognized the wind of change of the past > > months/weeks. :-) > > I did ... - and hope it'll keep blowing! ;-) > > > > > >From a legal point of view - and this should be the only and lonely > > criterion - I would propose ... > > >From a legal point of view there cannot be any "proposal". This has to be > properly investigated and at the end of the day there has to be a reliable > statemet of how things have to be done. > > > - oxremarks would appear in oxorder as well > > I don't think that the order remarks have been meant here ... - but I might > be wrong. > > > - as there would not be any oxuser entry, the unregistered user cannot > > have a history or related stuff > > For several purposes many shop owners do want to have such history of > unregistered users. But as I said above: Make sure that we soon get a > reliable legal statement for that. > > > In my opinion, this is not just a dirty workaround but a legal > > requirement. If we consequently implemented it like proposed, of course, > > a couple of problems would come up, especially for existing interfaces > > that used oxuser instead of oxorder for gathering data before. > > Exactly. And another thing is that customers get a new customer number each > time they order (if not registered). Actually I doubt that this is an > oblogatory legal request. > > As I said: first pleyse check out the definite legal conditions. And then > let's see what's up for the code. > > > Regards > Andreas > > > _______________________________________________ > dev-general mailing list > [email protected] > http://dir.gmane.org/gmane.comp.php.oxid.general > _______________________________________________ > dev-general mailing list > [email protected] > http://dir.gmane.org/gmane.comp.php.oxid.general > > _______________________________________________ > dev-general mailing list > [email protected] > http://dir.gmane.org/gmane.comp.php.oxid.general > _______________________________________________ > dev-general mailing list > [email protected] > http://dir.gmane.org/gmane.comp.php.oxid.general > > > _______________________________________________ > dev-general mailing list > [email protected] > http://dir.gmane.org/gmane.comp.php.oxid.general _______________________________________________ dev-general mailing list [email protected] http://dir.gmane.org/gmane.comp.php.oxid.general
