Hi All, This mail is related to a mail that is going around in the users@infra mailinglist [1] (log-in is required to view this mail).
TL;DR: The Apache infra team is planning to disable public sign-up to Jira, there will be a self-service tool for PMC members to create accounts for people that would like to have an account. There has been an ongoing fight with spam users creating accounts and tickets/comments on our Jira server, they are also planning to move to Jira cloud and this would also restrict us to a maximum number of accounts on Foundation level. These changes would mean that users will only be able to create tickets after contacting us to create an account or describe issues via the public mailing list. Here are a couple of things that come to mind and would really love to have input, on how you all feel about this. I will list my ideas, feel free to write down everything that comes to mind. I will not yet formulate my final preference as it might bias things. 1) We could keep everything as-is, this would mean that when a user approaches us with an issue we either create an account for this user, or create the issue ourselves. Pros: - All issues will be logged on the mailinglist - We can ask/add additional information before a ticket is created - We can add a user to Jira when he plans on creating multiple issues and do the follow-up Cons: - More work on our side to create tickets/users - Users will have to find their way to the mailing lists - Users will not get notifications if their issue is being worked on (if created by us) 2) Move to another issue platform (Github Issues) Pros: - Users can create their own tickets again (more inclusive) - Tighter coupling with our source code (issue linking does work better in GH) - Everything on one platform Cons: - Migration of our current issues - Triage work on the issues - More work short term to change all our docs/references/... Cheers, Hans [1] https://lists.apache.org/thread/jx9d7sp690ro660pjpttwtg209w3m39w
