Hi team,
Many users use slack ask for support when they met bugs / problems currently. but there are some disadvantages we need to consider: 1. code snippet display is not friendly. 2. we may miss some questions when questions come up at the same time. 3. threads cann't be indexed by search engines ... So, I suggest we should guide users to use GitHub issues as much as we can. step1: guide users use GitHub issues to report their questions step2: developers can pick up some issues which they are interested in. step3: raise a related JIRA if needed step4: add some useful notes to troubleshooting guide Any thoughts are welcome, thanks : ) Best, Lamber-Ken
