Hi Lamber-Ken, Thanks for rasing this problem.
>> 3. threads cann't be indexed by search engines Yes, I always thought that it would be better to have a "users" ML, but it is not clear whether only the Top-Level Project can have this ML. Best, Vino Shiyan Xu <xu.shiyan.raym...@gmail.com> 于2020年4月1日周三 上午4:54写道： > Good idea to use GH issues as triage. > > Not sure if slack has some answerbot to auto reply and promote users to > create GH issues. If it can be configured that way, that'd be great for > this purpose :) > > On Tue, 31 Mar 2020, 10:03 lamberken, <lamber...@163.com> wrote: > > > Hi team, > > > > > > > > > > Many users use slack ask for support when they met bugs / problems > > currently. > > > > but there are some disadvantages we need to consider: > > > > 1. code snippet display is not friendly. > > > > 2. we may miss some questions when questions come up at the same time. > > > > 3. threads cann't be indexed by search engines > > > > ... > > > > > > > > > > So, I suggest we should guide users to use GitHub issues as much as we > can. > > > > step1: guide users use GitHub issues to report their questions > > > > step2: developers can pick up some issues which they are interested in. > > > > step3: raise a related JIRA if needed > > > > step4: add some useful notes to troubleshooting guide > > > > > > > > Any thoughts are welcome, thanks : ) > > > > > > Best, > > Lamber-Ken >
