Good idea to use GH issues as triage. Not sure if slack has some answerbot to auto reply and promote users to create GH issues. If it can be configured that way, that'd be great for this purpose :)
On Tue, 31 Mar 2020, 10:03 lamberken, <lamber...@163.com> wrote: > Hi team, > > > > > Many users use slack ask for support when they met bugs / problems > currently. > > but there are some disadvantages we need to consider: > > 1. code snippet display is not friendly. > > 2. we may miss some questions when questions come up at the same time. > > 3. threads cann't be indexed by search engines > > ... > > > > > So, I suggest we should guide users to use GitHub issues as much as we can. > > step1: guide users use GitHub issues to report their questions > > step2: developers can pick up some issues which they are interested in. > > step3: raise a related JIRA if needed > > step4: add some useful notes to troubleshooting guide > > > > Any thoughts are welcome, thanks : ) > > > Best, > Lamber-Ken
