Hello all, Actually that's how we have been using GH issues.. Both slack/ml are inconvenient for sharing code and having long threaded conversations. (same issues raised here).
That said, we could definitely formalize this and look to move slack threads into GH issue for triaging (then follow up with JIRA, if real bug) before they get too long. >>slack has some answerbot to auto reply and promote users to create GH issues. Worth looking into.. There was also a conversation around mirroring #general into commits or something for indexing/searching.. ? On Thu, Apr 2, 2020 at 1:36 AM vino yang <[email protected]> wrote: > Hi Lamber-Ken, > > Thanks for rasing this problem. > > >> 3. threads cann't be indexed by search engines > > Yes, I always thought that it would be better to have a "users" ML, but it > is not clear whether only the Top-Level Project can have this ML. > > Best, > Vino > > > Shiyan Xu <[email protected]> 于2020年4月1日周三 上午4:54写道： > > > Good idea to use GH issues as triage. > > > > Not sure if slack has some answerbot to auto reply and promote users to > > create GH issues. If it can be configured that way, that'd be great for > > this purpose :) > > > > On Tue, 31 Mar 2020, 10:03 lamberken, <[email protected]> wrote: > > > > > Hi team, > > > > > > > > > > > > > > > Many users use slack ask for support when they met bugs / problems > > > currently. > > > > > > but there are some disadvantages we need to consider: > > > > > > 1. code snippet display is not friendly. > > > > > > 2. we may miss some questions when questions come up at the same time. > > > > > > 3. threads cann't be indexed by search engines > > > > > > ... > > > > > > > > > > > > > > > So, I suggest we should guide users to use GitHub issues as much as we > > can. > > > > > > step1: guide users use GitHub issues to report their questions > > > > > > step2: developers can pick up some issues which they are interested in. > > > > > > step3: raise a related JIRA if needed > > > > > > step4: add some useful notes to troubleshooting guide > > > > > > > > > > > > Any thoughts are welcome, thanks : ) > > > > > > > > > Best, > > > Lamber-Ken > > >
