On Wed, Dec 11, 2013 at 3:06 PM, Gregory Zobel <zob...@wou.edu> wrote: > Sounds good. I'll need to poke around a bit more. It looks like there are > some already-existing and good resources in the UX section. I haven't > worked in a wiki for a while either, so I need to review some of that. >
The wiki is there as a convenience. Use it only if it makes it easier for you. You could do it via the mailing list as well if you prefer. But I would recommend starting a new thread for that, on the marketing mailing list, since we've now drifted from discussion about website satisfaction. -Rob > But I'll get to it. > > Best, > gz > > > On Wed, Dec 11, 2013 at 11:57 AM, Rob Weir <robw...@apache.org> wrote: > >> On Wed, Dec 11, 2013 at 2:40 PM, Gregory Zobel <zob...@wou.edu> wrote: >> > I'd be happy to help develop the survey questions. >> > We could devise probably 4-7 more questions without users resisting too >> > much--long surveys annoy users. Ending with a couple of open-ended >> > questions: what is most frustrating to you about AOO? what do you like >> most >> > about AOO? could also shed some light. >> > >> > From what I can tell, ASF has a policy of open content, open source, and >> it >> > would follow that open data is a part of this. It might be possible to >> get >> > engagement from parts of the academic usability community (i.e. analysis >> > and discussion of what the different results mean, what to adjust, as >> well >> > as promoting AOO in academia) by sharing the usability responses/results >> > openly. >> > >> > Just an idea. I know when I was training, it was hard to find usability >> > data because most entities protect it like IP--can't give results, >> > shortcomings, or improvements. Having the data would also be nice. >> > >> >> We take user privacy seriously as well. Even though we're a US-based >> non-profit we know that data protection laws vary and are stronger in >> Europe, where many of our users are. So if we anticipate that we'll >> want to make the raw survey results open (as opposite to just >> aggregate summarize) we'll need to think about what additional steps >> will be needed. For example, I usually track IP addresses in >> LimeSurvey to detect multiple submissions. We'd need to strip that >> out of any publicly released data. We'd also need a prominent >> disclaimer/notice to the user, stating how the data will be used. >> >> When we did the logo survey (results here [1]) we received over 5000 >> responses in one week. So there is an opportunity to get a >> substantial number of responses. >> >> If you want to start designing the survey questions a good place for >> this might be on the UX section of our wiki [2]. Maybe a new page >> linked to the UX Research Strategy page? Then send a link to that >> page to the dev mailing list and anyone interested can follow along >> and help. I'll volunteer to translate the survey design into >> LimeSurvey. If we keep it short it should be possible to then get it >> translated into a handful of languages. >> >> Regards, >> >> -Rob >> >> >> >> [1] http://survey.openoffice.org/reports/aoo40-logo-poll/ >> >> [2] https://wiki.openoffice.org/wiki/Apache_OpenOffice_User_Experience >> >> >> > Best, >> > gz >> > >> > >> > On Wed, Dec 11, 2013 at 11:34 AM, Rob Weir <robw...@apache.org> wrote: >> > >> >> On Wed, Dec 11, 2013 at 1:29 PM, Gregory Zobel <zob...@wou.edu> wrote: >> >> > Hi Rob, >> >> > >> >> > I like the idea of a satisfaction survey. I would suggest using an >> >> industry >> >> > standard, the SUS. >> >> > http://www.measuringusability.com/sus.php >> >> > >> >> > It's been around for 25 years or so, it has provided reliable metrics, >> >> and >> >> > it could prove to be a rich data source. >> >> > >> >> >> >> Thanks for passing that link along. The SUS approach might be even >> >> more interesting to apply to a satisfaction survey of the OpenOffice >> >> product itself. >> >> >> >> One thing to know: we do have access to a LimeSurvey instance >> >> (http://survey.openoffice.org). We used it most-recently to gather >> >> feedback for our AOO 4.0 logo contest. But it would be easy to use it >> >> for a SUS survey as well. The advantage with LimeSurvey is it makes >> >> it really easy to manage multiple translations of the survey, >> >> something nice with our international user based. >> >> >> >> If we did this survey, what other questions would we want to ask, to >> >> give data to correlate against? Maybe demographic factors like age, >> >> sex, country. Maybe operating system used (usability might vary by >> >> OS), certainly what version of OpenOffice is used, how long they have >> >> been using OpenOffice. >> >> >> >> Regards, >> >> >> >> -Rob >> >> >> >> > Another alternative is to create the survey in Google Forms and then >> >> embed >> >> > it on sub-page. I've used this approach in many classes taught online, >> >> and >> >> > it goes pretty well. Plus you get more questions. >> >> > >> >> > Best, >> >> > gz >> >> > >> >> > >> >> > >> >> > On Wed, Dec 11, 2013 at 10:24 AM, Rob Weir <robw...@apache.org> >> wrote: >> >> > >> >> >> Google has a new service that makes it easy to add a website >> >> >> satisfaction survey to a website. The free version has 4 questions >> >> >> that are asked of 500 random website visitors each month. We would >> be >> >> >> given results on a monthly basis. (They also have a paid version of >> >> >> this service where you can customize the questions, but I think the >> >> >> free version is fine for our use). >> >> >> >> >> >> The questions are: >> >> >> >> >> >> I. Overall, how satisfied are you with this website? >> >> >> >> >> >> 1) Very satisfied >> >> >> 2) Somewhat satisfied >> >> >> 3) Neither satisfied nor dissatisfied >> >> >> 4) Somewhat dissatisfied >> >> >> 5) Very dissatisfied >> >> >> >> >> >> II. What, if anything, do you find frustrating or unappealing about >> >> >> this website? >> >> >> >> >> >> III. What is your main reason for visiting this website today? >> >> >> >> >> >> IV. Did you successfully complete your main reason for visiting this >> >> >> website today? >> >> >> >> >> >> 1) Yes, I was successful >> >> >> 2) I'm still completing my reason for visiting >> >> >> 3) No, I tried but wasn't successful >> >> >> >> >> >> You can see an example of what the survey looks like here: >> >> >> >> >> >> http://www.google.com/insights/consumersurveys/websat_example >> >> >> >> >> >> Adding it to the website is easy: a single line added to the header. >> >> >> >> >> >> Regards, >> >> >> >> >> >> -Rob >> >> >> >> >> >> --------------------------------------------------------------------- >> >> >> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >> >> >> For additional commands, e-mail: dev-h...@openoffice.apache.org >> >> >> >> >> >> >> >> > >> >> > >> >> > -- >> >> > --- >> >> > Gregory B. Zobel, Ph.D. >> >> > Assistant Professor of Educational Technology >> >> > MSEd Program Coordinator >> >> > >> >> > Western Oregon University >> >> > 345 N. Monmouth Ave >> >> > Monmouth, OR 97361 >> >> >> >> --------------------------------------------------------------------- >> >> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >> >> For additional commands, e-mail: dev-h...@openoffice.apache.org >> >> >> >> >> > >> > >> > -- >> > --- >> > Gregory B. Zobel, Ph.D. >> > Assistant Professor of Educational Technology >> > MSEd Program Coordinator >> > >> > Western Oregon University >> > 345 N. Monmouth Ave >> > Monmouth, OR 97361 >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >> For additional commands, e-mail: dev-h...@openoffice.apache.org >> >> > > > -- > --- > Gregory B. Zobel, Ph.D. > Assistant Professor of Educational Technology > MSEd Program Coordinator > > Western Oregon University > 345 N. Monmouth Ave > Monmouth, OR 97361 --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
