I guess he is not on the list.
Is it wise to send him to BZ where we might reject just because we can not 
reproduce the issue?

I think it is better to route people to forums. 
We need to reach out to forums and user list for feedback. I think we can much 
better sort things up with our experienced users then with honourable people 
who could classify programming as magic. ( no offense)

Am 12. Oktober 2017 18:37:28 MESZ schrieb Pedro Lino <[email protected]>:
>Dear Bahram Maskanian
>
>
>> First, I like to thank you for developing and offering such a great
>>     suite of programs to the public free of charge. I am using MAC OS
>>     Sierra, and as a Persian American I have been using it for my
>Farsi
>>     communication, however after version 4.0.1 every single update
>>     released has not been working properly in Persian language as
>before.
>>     Recently I downloaded the latest 4.1.3 to see if the problem
>still
>>     exist, and it does. I am still using the 4.0.1, but I thought you
>>     might want to know about the existing problem.
>> 
>
>
>Could you please describe in detail the problem and the steps to
>replicate the problem at
>
>https://bz.apache.org/ooo/
>
>
>Thank you for contributing to a better Apache OpenOffice for all.
>
>
>Kind regards,
>
>Pedro

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