what would prevent a person who kept reopening a ticket from now creating a new ticket every time it is closed?
On Sat, Jan 27, 2018 at 8:41 PM, Sean Owen <so...@cloudera.com> wrote: > Yeah you'd have to create a new one. You could link the two. > > > On Sat, Jan 27, 2018, 7:07 PM Xiao Li <gatorsm...@gmail.com> wrote: > >> Hi, Sean, >> >> Thanks for your quick reply. For example, https://issues.apache.org/ >> jira/browse/SPARK-17282 >> >> To reopen it, I need to create a new one, right? >> >> Thanks, >> >> Xiao >> >> >> >> 2018-01-27 17:02 GMT-08:00 Sean Owen <so...@cloudera.com>: >> >>> Yes this happened about 6 months ago when we had a person reopen a JIRA >>> over and over despite being told not to. We changed the workflow such that >>> Closed can't become Reopened. >>> >>> I would not move anything to Closed unless you need it to be permanent >>> for reasons like that. Resolved is the normal end state of JIRAs. >>> >>> On Sat, Jan 27, 2018 at 7:01 PM Xiao Li <gatorsm...@gmail.com> wrote: >>> >>>> Unable to reopen the closed JIRA? I am wondering if anybody changed the >>>> workflow? >>>> >>>> Thanks, >>>> >>>> Xiao >>>> >>>> >>>> >>>> >>>> >>
