On Nov 28, 2010, at 5:55 PM, Zachary West wrote: > > I personally think that the convenience of users submitting their own tickets > outweighs the problems with marking duplicates and closing bad tickets, but > I'm not on the front lines of Adium support. It seems to me that we should > look into other mechanisms to reduce duplicate tickets rather than creating a > personnel-dependent bottleneck. > > I agree. However, which is more likely for our users to have: a Google > account, or an Adium Trac account? I think we could get reports if users > don't have to jump through hurdles to deal with us. >
I don't really buy this argument. 1. Click Register 2. Pick a name and password 3. No step three. We don't even require email validation. > > In any case, we could easily set Trac not to let users create tickets; moving > to a whole new system is not needed for such a change. > > Similarly, we could delete all existing tickets, if "starting fresh" were the > goal, or we could create a new environment, keep the old one up for > historical access, and migrate any tickets we wanted. I don't think that's a > very good idea, either, but my point is only that moving to a whole new > system is not required to accomplish this. > > > I agree, but a new DB would be cool too. A new DB in what sense? -Evan
