On Nov 29, 2010, at 02:20:53, Robert Vehse wrote: > > 2. Worth: our Trac ticket database carries invaluable information we and > users have accumulated over the years costing us and them time and effort. > Let’s not throw it away!
I don't think anybody's advocating throwing it away, for that reason. Upthread, I suggested that if we make a new DB (in any ticket system), we should keep the old Trac around in a read-only configuration so that we can retrieve debug logs and such from it for the new DB's tickets. > - Casual users will report issues in the forums, in IRC Email. ;) > - Kill the mailing list feedback, you mean? > - IRC, forums: users can help other users as well > - Mailing list means pure 1to1 (Adium Team member <-> user) support > which is too expensive > - Our time is better spent on the forum since everyone can read there. > I’m not sure on this one but I cannot think of objections right now. Users will *hate* that. On Growl, we routinely get complaints from users about having to sign up for Google Groups/subscribe to the mailing list, as well as email directly to me, directly to Chris, or to the group “owner” address saying “I don't want to sign up for Google Groups/subscribe to your list, so here's my bug report privately”. The Growl discussion list has the same problem Trac has: We require users to sign up (in one or both senses) to use it, and many users absolutely hate that and many of them run away rather than file their bug/ask their question because of it. We both have it for the same reason (spam), but that doesn't make it any less of a problem. > Apart from those, it might be useful to keep the ones that are mark fixed > since we reference them in our changelogs (not critical, though) … This is another good reason to keep the old Trac available in read-only. > … and those closed as wontfix and notadiumcode since these carry information > on why some issues we will not (be able to) fix (again, not essential). These tickets should be migrated to the new DB. Long-term, we should not have to look in both places for everything.
