On Nov 28, 2010, at 16:01:42, Evan Schoenberg, M.D. wrote: > >> I agree. However, which is more likely for our users to have: a Google >> account, or an Adium Trac account? I think we could get [more] reports if >> users don't have to jump through hurdles to deal with us. > > I don't really buy this argument. > > 1. Click Register > 2. Pick a name and password > 3. No step three. > > We don't even require email validation.
You can explain that to users until you're blue in the face, but the fact remains that we frequently get email from users who either couldn't be arsed to follow all the steps we provide to file a ticket, or didn't want to sign up for an account. Both of these things drive users to either not file bugs at all or file them by email. There is plenty of evidence of this in the feedback archives. It doesn't matter how well-justified your do-these-things-before-filing steps are or how easy signing up is, both of those things *will* and *do* turn off many users from using the ticket system. If we file tickets, then we will get more bug reports. This is a mix of good and bad, as I said.
