On Mon, Nov 29, 2010 at 7:43 AM, Peter Hosey <bore...@adium.im> wrote: > On Nov 29, 2010, at 02:20:53, Robert Vehse wrote: >> >> 2. Worth: our Trac ticket database carries invaluable information we and >> users have accumulated over the years costing us and them time and effort. >> Let’s not throw it away! > > I don't think anybody's advocating throwing it away, for that reason. > > Upthread, I suggested that if we make a new DB (in any ticket system), we > should keep the old Trac around in a read-only configuration so that we can > retrieve debug logs and such from it for the new DB's tickets. > >> - Casual users will report issues in the forums, in IRC > > Email. ;) > >> - Kill the mailing list > > feedback, you mean? > >> - IRC, forums: users can help other users as well >> - Mailing list means pure 1to1 (Adium Team member <-> user) support >> which is too expensive >> - Our time is better spent on the forum since everyone can read there. >> I’m not sure on this one but I cannot think of objections right now. > > Users will *hate* that. On Growl, we routinely get complaints from users > about having to sign up for Google Groups/subscribe to the mailing list, as > well as email directly to me, directly to Chris, or to the group “owner” > address saying “I don't want to sign up for Google Groups/subscribe to your > list, so here's my bug report privately”. > > The Growl discussion list has the same problem Trac has: We require users to > sign up (in one or both senses) to use it, and many users absolutely hate > that and many of them run away rather than file their bug/ask their question > because of it. We both have it for the same reason (spam), but that doesn't > make it any less of a problem.
That said, we don't get this as much as I think we would if it were not a google product. i.e. most people have google accounts. I haven't had the "I DON'T WANT A GOOGLE ACCOUNT" email in a while. That and people can treat it like a forum, or like mail groups, which is neat. > >> Apart from those, it might be useful to keep the ones that are mark fixed >> since we reference them in our changelogs (not critical, though) … > > This is another good reason to keep the old Trac available in read-only. > >> … and those closed as wontfix and notadiumcode since these carry information >> on why some issues we will not (be able to) fix (again, not essential). > > These tickets should be migrated to the new DB. Long-term, we should not have > to look in both places for everything. > > >
