On Tue, Nov 30, 2010 at 3:15 PM, Thijs Alkemade <xny...@xnyhps.nl> wrote: > I'll weigh in on this as well: > > - Firstly, I don't think giving up control to google code outweighs the > advantages of hosting everything ourself. I really don't have an idea how > much work the upgrades are, but the recent spam attack seems like a one time > issue, not something we're going to be constantly fighting against. > - I agree that we should stop expecting all our users to open tickets, but > I'm afraid if we start a new database, it will be a lot of work to get all > the relevant tickets migrated. If we don't do that right, the time to find a > tickets doubles (you'd have to search the new AND the old one each time). > Besides, each user who would otherwise would have opened the hundredth > "Facebook doesn't work" ticket, will now just post on the > forums/tweet/IRC/mail it to us. Which would be about the same amount of > effort to respond to as it would be to close a duplicate. So we would also > need to update the support part of the website, >
If you want to keep the ones that Rob says are valuable, it would be easier to make a copy of the database, and then remove the items which are not necessary. That would be an easy way to retain the (if I remember right) 1200 or so items that Rob felt were valuable. Chris > On 29 nov 2010, at 21:00, Colin Barrett wrote: >> >> My main concern with all of this though is who is going to do all this work? >> This sort of blue sky restructuring is great to think about, but I think >> it's also important to think about the low hanging fruit that can be done >> quickly and easily that will make a big difference. >> >> For example, I think reorganizing our site to de-emphasize Trac for support >> would be a big help, and doesn't seem like a ton of work. Similarly, let's >> bring out our in-app help documentation online (it's already HTML, no?) -- >> don't underestimate the power of Google! Link to it in the footer of >> adium.im and bam, Googling for Adium problems just got way easier. >> >> -Colin >> >> > > I totally agree with the last point. I've started with something, but I'll > start a new thread on that, as this one doesn't seem to have reached a > consensus yet. > > Thijs >
