Am 29.11.2010 um 14:43 schrieb Peter Hosey:
- Casual users will report issues in the forums, in IRC
Email. ;)
See below
- Kill the mailing list
feedback, you mean?
Yes.
- IRC, forums: users can help other users as well
- Mailing list means pure 1to1 (Adium Team member <-> user)
support which is too expensive
- Our time is better spent on the forum since everyone can read
there.
I’m not sure on this one but I cannot think of objections right now.
Users will *hate* that. On Growl, we routinely get complaints from
users about having to sign up for Google Groups/subscribe to the
mailing list, as well as email directly to me, directly to Chris, or
to the group “owner” address saying “I don't want to sign up for
Google Groups/subscribe to your list, so here's my bug report
privately”.
The Growl discussion list has the same problem Trac has: We require
users to sign up (in one or both senses) to use it, and many users
absolutely hate that and many of them run away rather than file
their bug/ask their question because of it. We both have it for the
same reason (spam), but that doesn't make it any less of a problem.
Of course, people won't like it. But considering we are not being paid
for this I think it is not too much to ask of people to register at a
forum. I don't believe 1-to-1 support is something you should be able
to expect from volunteers.
I agree with your other points, Peter. :)
