On 09/14/2016 05:46 PM, Matthew Miller wrote:
What I'd_really_ love to see is a layer separating bug trackers from
end users.
That layer already exist in the form of irc forum and askbot does it not?
( someone from the support sub-community can provide information how
successful these are )
And from my former QA days I cant recall that end users issues being
mistakenly reported in bugzilla existed in the first place or was a
problem for that matter.
( The steps that are necessary to file a report to begin with, act as a
natural filter that prevents that from happening )
I'm only aware of one bug ( arguably misfiled ) against systemd in the
distribution that might fall under that category but that is entirely
due to the fact those changes slipped through the distribution
documentation and announcement radar ( which arguably should have been
covered in Gnome ) so end users/administrators simply dont know how they
are custom to configure things does not work in certain scenarios with
certain components.
JBG
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