On Wed, Oct 27, 2021 at 02:12:43PM +0200, Kevin Kofler via devel wrote: > Daniel P. Berrangé wrote: > > Furthermore as someone dealing with bug reports I don't have access > > to the RPM database. That is on the end user's machine. Often all I > > get is a core dump attached to a bug report, and if I'm lucky they > > manually typed a couple of RPM NEVRs into the bug description. On > > many occassions I've found the NEVRs the user supplied in the > > description to be wrong due to mistakes on the bug reporter's side > > collecting the data. > > How are those bugs reported? Are the users using a reporting tool / crash > handler (e.g., ABRT, DrKonqi, Breakpad, …) or filing the bugs manually? Can > we improve the reporting tool to include the required information?
It is about manually reported scenarios. This isn't neccessarily even using bugzilla - user can have reported to the problem directly to upstream bug tracker. Or the user reported a bugzilla and we then asked them to capture a core, or they later noticed there was a core. The automated reporting tools aren't involved here. > I have never been a big fan of ABRT (among other things, because it files > reports only downstream), but one thing it does properly is that dso_list > attachment that includes the package NEVRs for each ELF binary loaded in the > process. AFAIK, that assumes the package NEVRs on disk haven't changed on disk since the process was spawned. Regards, Daniel -- |: https://berrange.com -o- https://www.flickr.com/photos/dberrange :| |: https://libvirt.org -o- https://fstop138.berrange.com :| |: https://entangle-photo.org -o- https://www.instagram.com/dberrange :| _______________________________________________ devel mailing list -- devel@lists.fedoraproject.org To unsubscribe send an email to devel-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/devel@lists.fedoraproject.org Do not reply to spam on the list, report it: https://pagure.io/fedora-infrastructure
