RE: Transfer e-mail NOT received

[ecs]

Check to see what the listed email address is on the domain name record.  Verify with your client that he still can receive email at that address.  If he can't, then have him resolve that problem with his current Registrar.   Actually, this should be the first thing you do when you receive a transfer request.  Saves time and headaches if you ensure the admin email address is correct before initiating the process.   The second thing to do is notify the client how the process works by email and ask them to respond to the OpenSRS email about the transfer.   We have a FAQ on our site concerning the steps involved in a transfer and warns the client that they must be able to receive email at the admin contact email address contained in Whois, but most ignore this.  We find that about 40% of the transfer requests we receive can not receive email at their admin email address or ignore the OpenSRS email about the transfer.   So we now check to ensure that the admin email address will work for the client before billing for the transfer and sending it in.   We do not have our site set up for immediate processing of transfers, but review every one before submitting them.  And we still have a high rate of cancellations.  But at least we know that it was caused by the client not responding to their email, not to lack of notification. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Elliott@ LYregistry.com Sent: Thursday, August 17, 2000 9:33 AM To: [EMAIL PROTECTED] Subject: Transfer e-mail NOT received Can anyone let me know what to do when a domain transfer has been requested BUT owner never received an e-mail in order to confirm the transfer.   The domains are still indicating "pending owner approval".   Thanks   [EMAIL PROTECTED]