----- Original Message -----
Sent: Thursday, August 17, 2000 4:40
PM
Subject: RE: Transfer e-mail NOT
received
Check to see what the listed email address is on the domain name
record. Verify with your client that he still can receive email at that
address. If he can't, then have him resolve that problem with his
current Registrar.
Actually, this should be the first thing you do when you receive a
transfer request. Saves time and headaches if you ensure the admin email
address is correct before initiating the process.
The
second thing to do is notify the client how the process works by email and ask
them to respond to the OpenSRS email about the transfer.
We
have a FAQ on our site concerning the steps involved in a transfer and warns
the client that they must be able to receive email at the admin contact email
address contained in Whois, but most ignore this. We find that about 40%
of the transfer requests we receive can not receive email at their admin email
address or ignore the OpenSRS email about the transfer.
So
we now check to ensure that the admin email address will work for the
client before billing for the transfer and sending it
in.
We
do not have our site set up for immediate processing of transfers, but review
every one before submitting them. And we still have a high rate of
cancellations. But at least we know that it was caused by the client not
responding to their email, not to lack of notification.
Can anyone let me know what to do when a domain
transfer has been requested BUT owner never received an e-mail in order to
confirm the transfer.
The domains are still indicating "pending owner
approval".
Thanks
