As you said here:
...since we'd have to handle customer billing, tech support, chargebacks,
complaints...)
It's how you handle those portions of the business that will set you
apart. Running DNS and URL forwarding is such a 'done' business
(technically) that virtually anyone has the opportunity to run with it.
When there ARE service outages, how you handle your customer base (tech
support, complaints) and subsequent billing/chargebacks of your clients,
will determine how well you'll survive in an expanding and increasingly
competitive marketplace.
Charles Daminato
TUCOWS Product Manager (ccTLDs)
[EMAIL PROTECTED]
On Sun, 15 Oct 2000, Steve Hsieh wrote:
> From: "Dave Warren" <[EMAIL PROTECTED]>
> To: "Lance Woodson" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
> Sent: Sunday, October 15, 2000 2:51 PM
> Subject: Re: New services: forwarding/DNS?
>
>
> > > I do not yet have DNS services in place for my clients and I do not want
> > > OpenSRS to develop these things. When these services become a
> > > commodity, we will all have to continue to develop "other" value-added
> > > services to distinguish ourselves. I have enough to worry about without
> > > having to try to outdo and stay ahead of OpenSRS.
> > >
> > > Once OpenSRS develops these services, what will we develop for
> > > value-add?
> >
> > Real web hosting?
>
>
> What happens if/when OpenSRS decides to add reseller web hosting to their
> offered services too? (That's just a hypothetical question, not a statement
> that they will). But if they do indeed provide DNS services in the future, I
> see no reason why it would stop there. They could go on to then offer
> merchant accounts and web hosting...and more.
>
> I think the concern that some members of this list have brought up is that
> if OpenSRS continues to increase the number of services they provide and no
> longer stick to domain registration, it will be difficult for one OpenSRS
> client to distinguish itself from the next. We will all effectively become
> resellers of the same products with only price being the determining factor.
> I agree with this concern. If this were to happen, eventually we'd all just
> effectively become affiliates of a huge affiliate program but with higher
> risk (since we'd have to handle customer billing, tech support, chargebacks,
> complaints...)
>
> I don't believe service would vary greatly or be a distinguishing factor, as
> if the OpenSRS service in question were to go down (for example, web
> hosting), everyone would be equally affected. Just like last night, when
> domain registrations weren't working properly. Did one OpenSRS RSP offer
> better service than another?
>
>
>
>
