> It's how you handle those portions of the business that will set you
> apart. Running DNS and URL forwarding is such a 'done' business
> (technically) that virtually anyone has the opportunity to run with it.
> When there ARE service outages, how you handle your customer base (tech
> support, complaints) and subsequent billing/chargebacks of your clients,
> will determine how well you'll survive in an expanding and increasingly
> competitive marketplace.
Well,
Maybe "over there" this is true. In cheap countries with cheap guys and
broke customers (like mine), only the cheapest survive. Here people
sometimes take a 30 minutes longer walk to another sotre because they can
save 30 cents on bread, milk, beer or stockings (now you can't say we should
get a life:-)).
On the orhet hand, 90% of my customers buy their first domain name on my
site. What do they know about QOS? They don't even know what they pay for!
Many of them writes me a mail after paying for the domain that "OK, now how
can I upload my homepage?" without ordering hosting service!
Hmmm... these are just my remarks, showing the diversity of the world, you
know :-)
Just my two hungarian forints... ;-)
- Csongor
