[EMAIL PROTECTED] wrote:
> What action is planned for the case when the renewal notice sent to the
> Billing contact is returned as "undeliverable?" It is recommended that in
> this event, an e-mail be sent to the Owner and Admin contacts informing them
> that the Billing e-mail address is invalid and include the original renewal
> notice for their follow-up action. Optionally, this e-mail could contain
> information stressing the importance of maintaining accurate contact info
> and point them to a FAQ on the subject.
>
> From the spec: "At the renewal date, if the name has not been renewed,
> Tucows will send an email message to the admin and billing contacts..."
>
> This "final e-mail message" must also be sent to the Owner contact e-mail,
> if different from the Admin and Billing contacts. OpenSRS has defined the
> Owner contact as the true owner of the domain service with the Admin and
> Billing contacts as delegated agents working on behalf of the owner.
> Therefore, it is very important that the true owner be notified of the
> impending loss of the domain name.
Good idea!
Some notes on implementation just to help OpenSRS along: Setup the envelope
sender address (not the FROM header but something different) on the renewal
e-mails that you send to have the domain-id or domain-name encoded in them.
Something like: "[EMAIL PROTECTED]". Now when a bounce message
comes to this address, software can easily determine which domain this is for
and take appropriate action (such as sending e-mail to the other contacts).
I'd also like to see a record of what notification e-mails have bounced/sent in
the "view active domain" page (action=view_domain) in the RWI.
Something like a log:
8/10/2000 - sent two month notification to [EMAIL PROTECTED]
9/10/2000 - sent one month notification to [EMAIL PROTECTED]
9/10/2000 - e-mail to [EMAIL PROTECTED] bounced
9/10/2000 - sent notification to [EMAIL PROTECTED], [EMAIL PROTECTED]
This way if the customer does not get the notification, we have a real history
of actions to PROVE that "yes, we did our due diligence here". And since the
administrative e-mail address may actually change over the course of this
interaction if the customer edits their domain, having a record of what e-mail
addresses were notified would be very nice.
Thoughts?
David Harris
President, DRH Internet Inc.
[EMAIL PROTECTED]
http://www.drh.net/
