The purpose of the "end-user" survey is NOT to canvass existing end-users
about their relative satisfaction with the service they currently receive
nor to evaluate one reseller over another. We also don't intend directly
contacting existing OpenSRS end-users per se. Indeed, one of the main
purposes of the survey is to poll potential end-users that have not already
registered a domain name so as to get a better handle on what makes these
people tick. What we figuratively want to try and do is get inside the heads
of people that haven't yet registered a name (or only a few names) but may
be thinking of registering a name (or many more names) "shortly." What is
it that wakes a person up one day and suddenly makes them want to have a
domain name? What do they want it for most? What are they looking for in a
registrar? What factors push them one way or another, and perhaps most of
all what factors might entice them to register a name sooner rather than
later, and with any luck...what type of sales and marketing initiatives do
they find most attractive or perhaps even turns them off. Our belief is that
sharing the answers to these and many of the other survey questions under
consideration will benefit OpenSRS resellers and will help to generate
additional sales.
/Dan.
[EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
Behalf Of Scott Goodman
Sent: Monday, November 06, 2000 8:16 PM
To: Alex Brecher
Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: Re: ?
It seems to me that OpenSRS asking our end users how service could be
improved
would be a waste of time. Each reseller is free to provide service in the
manner they see fit, so the results obtained would only indicate, the domain
holders satifaction with their particular OpenSRS reseller.
My opinion is also that OpenSRS should leave the customer service surveys to
their resellers and not contact their customers directly.
Scott
Alex Brecher wrote:
> Hi Dan, will these questions be going to our end users or your end users
> (us) ? If they are going to our end users how will you be contacting them
?
> Via email, phone ? I would like to let my opinion be known that I am
against
> OpenSRS contacting the end users.
>
> Best Regards,
>
> Alex Brecher
>
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