Scott,
All of this sounds pretty good, and I think - I hope - you'll understand why
people might have misunderstood the original email - it was misleading. But
the question remains - how are you going to be contacting all these people?
Whether it's by phone, email or snail-mail, I have my doubt that there's a
list of people who opted-in. Is the contact from OpenSRS going to be just
another annoyance to users? As and end-user myself, should I start preparing
some Jerry Seinfeld-like lines...
"No, no - how would *you* like to buy a domain from *me*?" *slam*
adam
Scott Allan <[EMAIL PROTECTED]> said:
> I would add, we will be sampling registrants who use other services (like
> NSI, RCOM, etc...) to see why they use them, and what you as RSPs can do
> to attract their business.
>
> Regards,
>
> sA
>
> Scott Allan
> Director, OpenSRS
> [EMAIL PROTECTED]
>
> On Mon, 6 Nov 2000, Daniel T. Baril wrote:
>
> >
> > The purpose of the "end-user" survey is NOT to canvass existing end-users
> > about their relative satisfaction with the service they currently receive
> > nor to evaluate one reseller over another. We also don't intend directly
> > contacting existing OpenSRS end-users per se. Indeed, one of the main
> > purposes of the survey is to poll potential end-users that have not
already
> > registered a domain name so as to get a better handle on what makes these
> > people tick. What we figuratively want to try and do is get inside the
heads
> > of people that haven't yet registered a name (or only a few names) but may
> > be thinking of registering a name (or many more names) "shortly." What
is
> > it that wakes a person up one day and suddenly makes them want to have a
> > domain name? What do they want it for most? What are they looking for in a
> > registrar? What factors push them one way or another, and perhaps most of
> > all what factors might entice them to register a name sooner rather than
> > later, and with any luck...what type of sales and marketing initiatives do
> > they find most attractive or perhaps even turns them off. Our belief is
that
> > sharing the answers to these and many of the other survey questions under
> > consideration will benefit OpenSRS resellers and will help to generate
> > additional sales.
> >
> > /Dan.
> > [EMAIL PROTECTED]
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
> > Behalf Of Scott Goodman
> > Sent: Monday, November 06, 2000 8:16 PM
> > To: Alex Brecher
> > Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED]
> > Subject: Re: ?
> >
> >
> >
> > It seems to me that OpenSRS asking our end users how service could be
> > improved
> > would be a waste of time. Each reseller is free to provide service in the
> > manner they see fit, so the results obtained would only indicate, the
domain
> > holders satifaction with their particular OpenSRS reseller.
> >
> > My opinion is also that OpenSRS should leave the customer service surveys
to
> > their resellers and not contact their customers directly.
> >
> > Scott
> >
> > Alex Brecher wrote:
> >
> > > Hi Dan, will these questions be going to our end users or your end users
> > > (us) ? If they are going to our end users how will you be contacting
them
> > ?
> > > Via email, phone ? I would like to let my opinion be known that I am
> > against
> > > OpenSRS contacting the end users.
> > >
> > > Best Regards,
> > >
> > > Alex Brecher
> > >
> > > Get your own domain name for only $14.99
> > > http://www.DiscountDomainRegistry.com
> > >
> > > Visit http://www.Successfulhosting.com for the cheapest web hosting in
the
> > > world!
> > >
> > > *****PLEASE DO NOT DELETE ANY PART OF THIS MESSAGE WHEN REPLYING*****
> >
> >
> >
> >
> >
>
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