Your points are well taken here ed. I have a recommendation which might
make everyone happy.
1. No survey shall be sent to and RSP customer (domain
registrants) without the permission and participation of the RSP.
2. All surveys will be send as a join effort between OpenSRS and the
RSP. The email can be handled by Opensrs and the contents - i.e. intro
letter can be personalized by the RSP.
Let's admit the obvious. This survey amount to nothing more then a
promotion and continuence of presence (i.e. here we are - keep lovin
us). It's the ol marketing approach many times rehashed. All the more
reason the boths RSP and Opensrs should join together in personalizing the
approach.
And I strongly recommend the survey results be provided to the respective
rsp for their respective domain customers. What is good for the goose is
also good for the gander. The results can go a long way towards assisting
RSP in fine tuning their sales efforts.
Regards
Joe
On Tue, 7 Nov 2000, ecs wrote:
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of adam
> Sent: Tuesday, November 07, 2000 10:58 AM
> To: [EMAIL PROTECTED]
> Subject: Re: ICANN End user survey
>
>
> >> However, there is also value in understanding the true customer, the end
> >> user. We know that if we examine what drives their behavior, we can help
> >> you compete more effectively in the marketplace.
> >>
> >This is true, but the true customer for OpenSRS is us, not the end-user.
> >Granted, this would have some benefits, but there's a lot of if's and
> but's.
> >Too many in my opinion. Without more information on what's involved, I'm
> not
> >keen on this at all.
>
> >> I do also believe that the closer we can stay to the customer, the better
> >> off our products will be; this program will just help us get closer.
> >
> >Again, we're your customers Scott, not the end-users. I can't speak for
> >anyone else, but I don't *want* OpenSRS any closer to the end-users. That
> was
> >the reason I signed up...
>
> In my opinion, OpenSRS has always had a problem understanding who their true
> customers.
>
> I have stated in many different messages that OpenSRS customers are the
> RSPs, not the end registrant of the domain.
>
> That is if OpenSRS is a wholesaler of domain names as they like to claim
> instead of just another retailer. Real world wholesalers understand that it
> the Retailers who are their customers, not the Retailer's clients.
>
> However, I do like the idea of a survey as long as it is handled properly.
> Especially if all the results are shared.
>
>
--
Joe Baptista
http://www.dot.god/
dot.GOD Hostmaster
+1 (805) 753-8697
