-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of adam
Sent: Tuesday, November 07, 2000 10:58 AM
To: [EMAIL PROTECTED]
Subject: Re: ICANN End user survey
>> However, there is also value in understanding the true customer, the end
>> user. We know that if we examine what drives their behavior, we can help
>> you compete more effectively in the marketplace.
>>
>This is true, but the true customer for OpenSRS is us, not the end-user.
>Granted, this would have some benefits, but there's a lot of if's and
but's.
>Too many in my opinion. Without more information on what's involved, I'm
not
>keen on this at all.
>> I do also believe that the closer we can stay to the customer, the better
>> off our products will be; this program will just help us get closer.
>
>Again, we're your customers Scott, not the end-users. I can't speak for
>anyone else, but I don't *want* OpenSRS any closer to the end-users. That
was
>the reason I signed up...
In my opinion, OpenSRS has always had a problem understanding who their true
customers.
I have stated in many different messages that OpenSRS customers are the
RSPs, not the end registrant of the domain.
That is if OpenSRS is a wholesaler of domain names as they like to claim
instead of just another retailer. Real world wholesalers understand that it
the Retailers who are their customers, not the Retailer's clients.
However, I do like the idea of a survey as long as it is handled properly.
Especially if all the results are shared.
