Brian Curtis wrote:
> Since this was a <QOUTE>known upcoming problem for months</QOUTE>,
> you've had plenty of time to notify your clients of the glitch.
Irrelevant. Same argument could be made with NetSol. I shouldn't have to
cover for my provider messing things up.
> Issues do arise once in a while. At least the staff at OpenSRS
> publicly acknowledges these issues, then works on them till they're
> fixed. The last time NetSol fixed a major, known issue was? Hell, I
> don't ever remember NetSol even acknowledging they have issues...
Issues will arise. However, OpenSRS seems to have a lot of issues. And they
have a sometimes good sometimes very disappointing track record of dealing
with those issues. I think they have used a bit more than their fair share
of slack.
Insert Tiger Tech's argument that more time should be spent on getting the
core business right than new developments like multilingual or even new
TLDs. Insert my below argument that comparison to NetSol is irrelevant.
> Go back to NSI if you think their services are better (highly
> doubtful), but don't publicly slander a company that actually supports
> their resellers.
Comparison to NetSol is irrelevant. Just because NSI is HORRIBLE doesn't
give OpenSRS a license to make so many mistakes.
Also, the statements made which you called slander where most certainly not
slander. What I read from JJF were simply statements of fact and statements
of how he feels about those facts. It's unproductive to *pounce* on anyone
expressing discontent with OpenSRS. Everyone needs to be free to air the
problems they are having with the service. This is called *feedback*.
OpenSRS encourages this feedback. And if it involves a bit of outrage, so be
it.
I say JJF has a right to be outraged. Problems like these shouldn't take
months to answer. And at the least we should have had a live reseller
updated warning and apologizing in advance if this has been known for
months.
Where does this irrational "defend OpenSRS at all costs and stomp on those
who have problems" attitude come from? Yes, I like OpenSRS very much too.
But we need to be realistic and honest about the problems which exist.
David Harris
President, DRH Internet Inc.
[EMAIL PROTECTED]
http://www.drh.net/
