Great email David...
Please read through for my responses...
Charles Daminato
Product Manager (ccTLDs)
Tucows Inc. - [EMAIL PROTECTED]
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of David Harris
> Sent: March 6, 2001 3:42 PM
> To: Brian Curtis; Discuss-List@Opensrs. Org
> Subject: RE: Deactivated domain emails being sent even though the domain
> is gone!
>
>
>
> Brian Curtis wrote:
>
> > Since this was a <QOUTE>known upcoming problem for months</QOUTE>,
> > you've had plenty of time to notify your clients of the glitch.
>
> Irrelevant. Same argument could be made with NetSol. I shouldn't have to
> cover for my provider messing things up.
>
Agreed.
> > Issues do arise once in a while. At least the staff at OpenSRS
> > publicly acknowledges these issues, then works on them till they're
> > fixed. The last time NetSol fixed a major, known issue was? Hell, I
> > don't ever remember NetSol even acknowledging they have issues...
>
> Issues will arise. However, OpenSRS seems to have a lot of
> issues. And they
> have a sometimes good sometimes very disappointing track record of dealing
> with those issues. I think they have used a bit more than their fair share
> of slack.
>
Agreed. We are also a very small shop, and work as fast as we can to get
things a) out the door, and b) working properly. It's a difficult game of
prioritization.
> Insert Tiger Tech's argument that more time should be spent on getting the
> core business right than new developments like multilingual or even new
> TLDs. Insert my below argument that comparison to NetSol is irrelevant.
>
Personally, I agree - core business should be concentrated on before
extracurricular activities. But, to remain in the market we have to keep up
with the Jones'. Sometimes extracurricular can be healthy for the
organization and the channel.
> > Go back to NSI if you think their services are better (highly
> > doubtful), but don't publicly slander a company that actually supports
> > their resellers.
>
> Comparison to NetSol is irrelevant. Just because NSI is HORRIBLE doesn't
> give OpenSRS a license to make so many mistakes.
>
Agreed.
> Also, the statements made which you called slander where most
> certainly not
> slander. What I read from JJF were simply statements of fact and
> statements
> of how he feels about those facts. It's unproductive to *pounce* on anyone
> expressing discontent with OpenSRS. Everyone needs to be free to air the
> problems they are having with the service. This is called *feedback*.
> OpenSRS encourages this feedback. And if it involves a bit of
> outrage, so be
> it.
>
And it's pertinent feedback - if someone complained about how poorly we
delivered packages, by all means - pounce. Everyone has a right to their
voice in this forum - by design, and by (Ross Rader-ism) "zen". Contructive
criticism is always welcomed.
> I say JJF has a right to be outraged. Problems like these shouldn't take
> months to answer. And at the least we should have had a live reseller
> updated warning and apologizing in advance if this has been known for
> months.
>
No, they should not take months - but sometimes there are other more
pressing matters. Like being able to track orders, and do renewals, and..
and.. and.. - we do our best to prioritize and schedule. This is a known
issue (and we were aware of it coming up) - there is a solution, but not
very elegant and potentially dangerous. The upcoming transfer functions
(soon, I promise!) will solve all this.
> Where does this irrational "defend OpenSRS at all costs and stomp on those
> who have problems" attitude come from? Yes, I like OpenSRS very much too.
> But we need to be realistic and honest about the problems which exist.
>
Some people are loyal for different reasons, and have different ways of
expressing. It's easy to defend US on a position if you haven't been (or
aren't going to be?) affected by it. Inside looking out...
Here's something to think about - We spray mind altering gas from
http://resellers.opensrs.net to brainwash all our resellers into thinking
we're the best. It only works with Olfactory-Browser 0.7, so we're only
able to affect a small percentage of our channel. We program them to
subscribe to the list and blindly defend us ;)
*grin*
> David Harris
> President, DRH Internet Inc.
> [EMAIL PROTECTED]
> http://www.drh.net/
>
>
>
