----- Original Message -----
From: Stewart Boutcher <[EMAIL PROTECTED]>
To: OpenSRS Discuss List <[EMAIL PROTECTED]>
Cc: Jonathan Wood <[EMAIL PROTECTED]>
Sent: Wednesday, April 25, 2001 9:36 AM
Subject: Legal/Ethical question for the list
> Hi,
>
> We have a customer who is one of those pain in the ass customers who is
> continually complaining about this & that related to his service, and is
> never keen to pay any money for anything.
>
> We have 8 domains registered for this customer, including 3 or 4 through
OpenSRS.
>
> Over the past year, the data transfer used by this customer's web site has
gone
> through the roof. Our Virtual Server packages allow 2gb per month, and
for the
> past 6 months, he has increasingly exceeded this, up to a predicted 10gb
this month,
> with 8.5gb last month.
>
> Rather than just shut him off, we attempted to negotiate with him about
moving to
> a managed server with more data transfer. To cut a long story short, he
was not
> playing, so we said "fair enough, here's a bill for excess data transfer
as per
> our T&C".
I think you have little, or no, right to prevent the move.
The domain i sin his name and if you try he will just go to OpenSRS
compliance.
I am not convinced that the Nominet system is right.
Why should someone owing us money for web hosting give su the right to
impound their domain?
Even in cases where we have been abiused by serial spammers we have
continued as their registrar and collected the domain renewal fees even
though we no longer host them.
Even if you can bill his card he will probably just do a chargeback (the
voice of experience speaks!).
You need to separate the domain and hosting issues as they are really quite
seperate.
Gordon Hudson
Hostroute.com
Hostroute.co.uk
