Hi,
We have a customer who is one of those pain in the ass customers who is
continually complaining about this & that related to his service, and is
never keen to pay any money for anything.
We have 8 domains registered for this customer, including 3 or 4 through OpenSRS.
Over the past year, the data transfer used by this customer's web site has gone
through the roof. Our Virtual Server packages allow 2gb per month, and for the
past 6 months, he has increasingly exceeded this, up to a predicted 10gb this month,
with 8.5gb last month.
Rather than just shut him off, we attempted to negotiate with him about moving to
a managed server with more data transfer. To cut a long story short, he was not
playing, so we said "fair enough, here's a bill for excess data transfer as per
our T&C".
Now he is attempting to transfer domains away from us in order to set-up his
web site elsewhere without paying this bill. We are fine with the Nominet domains
(.uk) because their member agreement allows for refusal to transfer if *any* money
is owed by the customer.
What the position with OpenSRS? Yes, I know that we are supposed to give the
customer their own profile details, but frankly not many of them care, they just
want the service provided, so we don't do so unless we are asked to. In most cases,
when asked we simply provide the details and let them get on with it. However,
in this case, we are owed money, and I am not keen to allow the customer to simply
move elsewhere and not pay us.
Since Nominet, well regarded as a good model for not-for-profit domain registrar,
have a method of dealing with this, does OpenSRS and therefore what are *my* rights
as registrar?
Look forward to your responses.
Regards,
--
Stewart Boutcher
Systems Support
[EMAIL PROTECTED]
WebWorlds.Net - Internet Solutions For Business
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